Reception Team Leader

Job Overview

Following the recent management changes and practice restructure, we are seeking a motivated and experienced individual to support the day\-to\-day leadership of our reception team and help drive the continued development of our patient services.

We are seeking an energetic and motivated Reception Team Leader to oversee the front desk operations and lead our reception team with enthusiasm and professionalism.

Duties

• Provide leadership and guidance to the reception team to deliver outstanding customer service and ensure smooth daily operations


• Support the day\-to\-day leadership of our reception team and help drive the continued development of our patient services.


• Oversee incoming calls, emails, and correspondence, ensuring timely responses and proper routing of inquiries


• Prepare and manage staff rota, coordinate scheduling for front desk coverage, including breaks and annual leave.


• Maintain organized records of visitor logs, appointments, and administrative documentation


• Assist with administrative tasks such as data entry, filing, and office supply management


• Undertake reception and administrative duties, using EMIS Web and Docman confidently and accurately.


• Respond to patient enquiries and low level complaint response.


• Train new team members on reception procedures, customer service standards, and company policies


• Work collaboratively with the wider multidisciplinary team to ensure patients receive the highest standard of care.

Experience

• Proven reception experience with a strong background in administrative support or reception duties


• Demonstrated leadership skills with experience supervising or leading a team in a customer\-facing environment


• Excellent communication skills, both verbal and written, with a friendly and professional demeanor


• Ability to multitask efficiently in a fast\-paced setting while maintaining attention to detail


• Proficiency in office software such as Microsoft Office Suite (Word, Excel, Outlook)


• Strong organizational skills with the ability to prioritize tasks effectively

We are looking for an individual with a minimum of one year’s reception experience who is confident in supporting, supervising and advising the reception team. The ideal candidate will have strong communication and organisational skills, a proactive approach, and the ability to provide guidance and support to colleagues.

This is a part\-time position of 24 hours per week, ideally worked across Monday, Wednesday and Friday. However, we are happy to discuss alternative working patterns with the right candidate.

Pay: From £13\.98 per hour

Expected hours: 24\.0 per week

Work Location: In person

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