Radiology CDC waiting List Coordinator
An exciting opportunity has become available for a CDC Waiting List Coordinator to join our Radiology Administration team at Weston, this is a full\-time position (37\.5 hours) working Monday\-Friday.
The post holder will assist with and act as a point of contact for all queries relating to Community Diagnostic Centre (CDC) bookings. They will work alongside the administration appointments team to monitor, manage, and validate active and backlog waiting lists.
The administration team is based at the Weston General Hospital site.
To liaise with and act as a point of contact for queries from clinical and non\-clinical staff
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
To monitor, manage and validate active and backlog waiting list data for the CDC.
To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
Implement the policy and investigate patients who do not attend (DNA) their appointment and follow up CDC Day lists for the different modalities and investigate rejected requests or missing images/reports from the CDC
To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information
Assist in training of new members of the team
Maintain, order and/or receipt stationary and essential items, in line with Trust policies
Where necessary contact patients, including informing patients of any changes or cancellations to their appointment and re\-book their appointment if required at UHBW
To record, maintain and update admission information on the Radiology Information system and ensure patients CRIS and PACS records are complete
Be responsible for monitoring and tracking all referrals and rejected requests to and from the CDC
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward\- thinking multi\-award winning Trust and a digital exemplar committed to improving patient care, our world\-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
To liaise with and act as a point of contact for queries from clinical and non\-clinical staff
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
To monitor, manage and validate active and backlog waiting list data for the CDC
To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
Implement the policy and investigate patients who do not attend (DNA) their appointment and follow up CDC Day lists for the different modalities and investigate rejected requests or missing images/reports from the CDC
To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information.
Attend appropriate meetings as required by the role’s line manager
Attend training courses as required to support personal development and the needs of the service
Assist in training of new members of the team
Maintain, order and/or receipt stationary and essential items, in line with Trust policies
Where necessary contact patients, including informing patients of any changes or cancellations to their appointment and re\-book their appointment if required at UHBW
To record, maintain and update admission information on the Radiology Information system and ensure patients CRIS and PACS records are complete
Be responsible for monitoring and tracking all referrals and rejected requests to and from the CDC
To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information
To have a clear understanding of RTT and performance targets and utilise reports effectively
Act with flexibility to utilise skills in other functions if and when appropriate or required by the role's line manager
Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times
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