Quality Manager

Job Title: Quality Manager

Reporting to: General Manager

Main purpose of job role:

· *Drive rapid containment and resolution of quality issues*

· *Lead the reduction of customer complaints and cost of poor quality by driving root cause elimination, robust process control, and a culture of continuous improvement across the business.*

· *Drive the QMS as a proactive tool for process control, risk prevention, and continuous improvement, not just compliance*

Main Duties and Responsibilities:

· *Own and lead the Customer Service Query (CSQ) process, ensuring rapid containment, root cause analysis (RCA), and permanent corrective actions.*

· *Drive measurable reduction in customer complaints, internal defects \& rework through data\-led initiatives.*

· *Implement \& enforce structured problem\-solving methodologies (e.g. 8D, FMEA, Pareto analysis).*

· *Challenge existing processes \& lead cross\-functional improvement projects with Engineering and Operations.*

· *Establish quality KPIs and reporting dashboards to track trends, risks, and improvements.*

· *Ensure the QMS actively supports process control, compliance, and continuous improvement.*

· *Coordinate and manage all audit requirements for the QMS including internal audit schedule, BSI certification/routine audits, supplier audits and customer requested audits.*

· *Line management responsibility for the Quality dept*

· *Support New Product Introduction (NPI) process and determine critical to quality aspects.*

· *Ensure compliance to cGMP standard is implemented and maintained.*

Essential background:

*Experience within a high volume, multi\-disciplined manufacturing environment and 5\+ years working in a senior role focussed on quality management, \& continuous improvement*

Desirable Qualifications:

*Experience of lean manufacturing principles (e.g. 6\-Sigma)*

Accountable for:

· *Reduction in customer complaints (CSQ) year\-on\-year*

· *Reduction in Cost of Poor Quality (scrap, rework, returns)*

· *Improvement in Right First Time / First Pass Yield (with Operations team)*

· *Audit compliance with zero major non\-conformances*

*Experience Required:*

· *Proven track record of reducing complaints or defects*

· *Hands\-on experience with RCA methodologies (8D, 5 Whys, Fishbone)*

· *Experience implementing Lean / Six Sigma projects with measurable outcomes*

Personal Skills Required:

· *Interpersonal skills and drive to engage with all business functions (development, operations, senior management)*

· *Strong leadership, organisational and time management skills*

· *Methodical and thorough to ensure compliance with detailed regulations.*

· *Good analytical skills and the ability to draw actionable conclusions*

Job Type: Full\-time

Pay: £55,000\.00 per year

Benefits:

• Canteen


• Company pension


• Free parking


• On\-site parking


• Sick pay

• A\-Level or equivalent (preferred)

• ISO 9001: 3 years (preferred)

This listing is from indeed. View original listing ↗