Quality & Compliance Manager

About the Role

SER Contractor is seeking a highly organised and proactive Quality \& Compliance Manager\- Construction and Social Housing to join our head office team in Epping.

As a growing, family\-owned construction contractor working across the social housing sector, maintaining high standards of compliance is essential to our business. The successful candidate will take responsibility for ensuring our licences, accreditations, insurance policies, certifications and company records remain accurate, up to date and compliant with regulatory and contractual requirements.

The role would suit someone who takes pride in producing accurate work, is confident managing multiple deadlines and can proactively identify and address compliance requirements across the business.

Key Responsibilities

• Take ownership of the company’s compliance systems, records and documentation (ISO 9001, ISO 14001 and ISO 45001 IMS), including internal audit programme, management reviews, NCRs and corrective actions.


• Preparation and coordination of external certification audits (Achilles UVDB, Constructionline Gold, CHAS, SafeContractor) and other PQQ/accreditation renewals.


• Maintaining policies, procedures, registers, training/competency evidence and compliance documentation.


• Supporting H\&S documentation, RAMS, COSHH, temporary works, lifting/work\-at\-height and CDM compliance alongside operational management.


• Monitoring site compliance and carrying out periodic internal audits.


• Tracking NCRs, observations and corrective actions through to closure.


• Supporting tender submissions with compliance/accreditation evidence.


• Maintaining a continuous state of audit readiness, rather than pulling documentation together immediately before an audit.


• Monitor and coordinate renewals for licences, accreditations, memberships, insurance policies and certifications


• Maintain compliance portals and client and supplier prequalification systems


• Ensure company policies and procedures remain current and reflect relevant legal, regulatory and contractual requirements


• Maintain accurate employee training, competency and certification records


• Support internal and external audits, assessments and accreditation renewals


• Identify upcoming expiry dates, compliance gaps and required actions


• Liaise with managers and departments to obtain outstanding information and evidence


• Maintain an organised central library of policies, certificates and supporting documents


• Assist with reviewing incidents, non\-conformances and corrective actions


• Provide compliance information and documentation required for bids, tenders and client submissions


• Keep management informed of regulatory changes and any potential compliance risks


• Support wider head office administration when required

Skills and Experience

• Previous experience in SME business compliance management or a similar role


• Experience within construction, social housing or a contractor\-based environment


• Strong knowledge of compliance processes, audits, accreditations and document control


• Excellent attention to detail and accuracy


• Strong organisational and time\-management skills


• Ability to manage multiple renewals, deadlines and priorities


• Confident communicating with employees, clients, auditors and external organisations


• Proficiency in Microsoft Office, particularly Word, Excel and Outlook


• Experience using compliance, accreditation or client portals


• A proactive approach with the confidence to follow up outstanding actions

Benefits

• Join a supportive, family\-owned business


• 21 days’ annual leave plus bank holidays


• Training and development opportunities


• Free on\-site parking


• Access to head office wellness facilities, including an on\-site gym

This is an excellent opportunity for an experienced compliance professional to take ownership of compliance across a growing business and help ensure SER Contractor continues to meet its legal, regulatory and contractual responsibilities.

Qualifications

• Interpersonal and Communication skills


• Administration skills


• Attention to detail and problem\-solving abilities


• Experience in a similar role


• Knowledge of relevant construction business accreditations and certifications


• Ability to prepare, monitor and attend audits


• Consultant and specialist engagement to maintain business accreditation

Job Offer:

Salary: 30 to £45,000 \+ Career Progression

Role: Full\-time position

Location: Epping Upland, CM16 6PL

Position: Office based

Other:

· Working for family owned SME business

· 28 days of annual leave (inclusive all Bank Holidays)

· Training \& Development Opportunities

· Access to Business and Head Office wellness facilities

· Flexible working negotiable

· Employment Contract Terms negotiable (PAYE, self\-employed, consultant)

SER Contractor Ltd is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.

Pay: £30,615\.91\-£45,000\.00 per year

Benefits:

• Free parking


• On\-site parking

Work Location: In person

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