Quality Assurance Admin Assistant (Cyber)

IASME is committed to helping organisations improve their cyber security through an effective and accessible range of certifications. We are looking for a highly organised Administrator to support our cyber assurance programmes.

This is an ideal role for someone with strong administrative and coordination skills, who is comfortable managing multiple priorities in a busy environment, and who has a genuine interest in cyber security (you don’t need to be a cyber expert—curiosity, attention to detail, and a structured approach matter most). You’ll be responsible for keeping processes moving, maintaining accurate records across systems, coordinating stakeholders, and providing clear, professional communication to assessors and applicants.

A large part of the success of our rapidly growing company is due to the diversity of our team. This allows us to see things differently, approach old problems in a fresh way and offer new solutions. Fairness and inclusion are central to our business and we bring these values to everything we do.

This role offers a mix of working from home and in the office. A BPSS (Baseline Personnel Security Standard) check will be required for this role.

RESPONSIBILITIES

• Administer the Cyber Essentials (CE) Moderations and CE Pre\-certification processes end\-to\-end via the Jira Service Desk, ensuring cases progress smoothly and within agreed timescales.


• Coordinate and manage weekly moderation allocations, balancing capacity, priorities, and deadlines in a busy operational environment.


• Maintain accurate moderation records by recording CE Moderation audit outcomes, ensuring data integrity and consistency.


• Handle high\-volume email and telephone communications with assessors and applicants, responding professionally, clearly, and promptly.


• Oversee and process Jira Service Desk tickets, triaging queries, monitoring ageing tickets, chasing actions, and ensuring timely progression and resolution.


• Escalate and refer technical, general, or remedial responses to Moderators for review, ensuring the correct level of technical input is applied.


• Work closely with Moderators to ensure key information and outcomes are clearly captured and cascaded to Assessors through the Jira Service Desk.


• Manage spreadsheets and operational data routinely, keeping moderation records consistent, audit\-ready, and reliable for reporting and governance.


• Arrange and coordinate meetings between Assessors and Moderators, including scheduling, agendas, joining details, and follow\-ups to support timely resolution of queries.


• Multitask across competing priorities, switching between tickets, CRM updates, scheduling, and stakeholder communications while maintaining attention to detail.


• Carry out additional tasks as required and adapt to changing responsibilities, which may expand or adjust in line with business needs.

• Strong administrative capability: confident managing processes, tracking actions, and keeping records accurate and up to date across multiple systems.


• Interest in cyber security: motivated to work in a cyber assurance context and comfortable engaging with technical terminology (with support from Moderators where needed).


• Excellent communication skills: clear, confident and professional written and verbal communication when interacting with assessors and applicants.


• Ticketing system experience (e.g., Jira Service Desk): able to triage, prioritise, and progress tickets efficiently, ensuring nothing is missed.


• Proven ability to work in a fast\-paced environment: able to manage a varied workload, respond to urgent requests, and keep service standards high.


• Strong drafting skills: able to write effective emails and service desk responses that are accurate, structured, and appropriate for the audience.


• Great attention to detail: consistent accuracy when inputting data and audit results; maintains high standards in documentation and communication.


• Excellent organisational skills: methodical approach to tracking work, maintaining audit trails, and coordinating multiple stakeholders.


• Time management and self\-direction: able to work unsupervised, plan workload, and meet deadlines reliably.


• Data integrity mindset: accurately update and maintain information across multiple systems, ensuring consistency, confidentiality, and reliability for reporting.

Benefits:

• Casual dress


• Company pension


• Cycle to work scheme


• Discounted or free food


• Free parking


• Health \& wellbeing programme


• On\-site parking


• Paid volunteer time


• Sabbatical


• Sick pay


• Work from home

• Administrative: 1 year (preferred)

• United Kingdom (required)

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