Quality Analyst- Indonesian Speaker – Office Based

*SpotOn TAFull TimeLisboa,* *Lisbon, Portugal,* *Portugal**May 29, 2026* *\- January 24, 2027* *BPO \- Business Process Outsourcing* *\-* *Content Moderation* *\-* *Customer Service* *\-* *Multilingual* *\-* *Quality Assurance* *\-* *Quality Control* *\-* *Shared Services Center \- Call Center* *\-* *Shared Services Center \- Customer Service* *\-* *Shared Services Center \- Support Functions* *\-* *Shared Services Center \- Technical Support*

\*\*\* This Job Opportunity is only offered for candidates living and eligible to work in Portugal.

Client: Tech BPO Company.

Office Based – Lisbon, Portugal

Job Description

As a Quality Analyst, you will revise, refine, or improve prompts, responses, and related content where required.

Detailed Duties and Responsibilities

• Provide clear, well\-reasoned evaluations and maintain consistency in decision\-making.


• Support additional projects or tasks outside core responsibilities as needed.


• Review and evaluate different types of digital content (e.g., text, images, audio, video) in accordance with established guidelines.


• Revise, refine, or improve prompts, responses, and related content where required.


• Contribute to quality assurance processes, ensuring deliverables meet organizational and client expectations.


• Join calibration sessions to ensure alignment across evaluation standards.


• Assess content for accuracy, relevance, quality, and compliance with policies and standards.


• Participate in training sessions to stay updated on policies, processes, and best practices.

• Fluency in IndonesianLanguage, C1/C2 level.


• Fluency in English Language, B2 level or Higher.


• Understanding of guidelines, policies, and best practices for content evaluation.


• Proficiency with basic computer operations and ability to maintain an efficient typing speed (25–30 words per minute or higher)


• Research skills to verify information and identify reliable sources


• Familiarity with productivity tools and spreadsheets (e.g., Google Workspace or equivalent)


• Commitment to accuracy, quality, and adherence to ethical and legal standards.


• Bachelor’s degree will be considered as an advantage


• High attention to detail, with strong analytical skills to assess accuracy, relevance, and alignment with intended purpose


• Critical thinking ability to recognize bias, inconsistencies, and limitations in content


• Strong verbal and written communication skills, with the ability to explain reasoning clearly and logically


• Experience in analyzing and comparing information from multiple sources.

• Communicative, Speak and/or write well and get your ideas across to others easily.


• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.


• Confident, Pleasant, Energetic, Helpful, Trustworthy


• Efficient, Perform tasks in the fastest and simplest ways that they can be done.


• Organized and punctual, put things in order so that they run smoothly and are always on time.


• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.


• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.


• Precise, Make sure that things are done accurately, correctly, and exactly.


• Willingness to acquire new knowledge.


• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

• Onsite – Lisbon, Portugal.


• Full working eligibility is a must (no visa support).


• Health insurance.


• Monday to Friday, 10:00 AM – 7:00 PM “Flexible rotational shifts”


• Lunch vouchers.


• Transportation allowance or company shuttle.


• A global team committed to the company values.


• A dynamic work environment in a dynamically international company.

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV In English to jobs@spotonta.com while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

*“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”*

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