Quality analyst (H/F/NB)

À propos
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Ipsos bva est le leader en France des études de marché et des enquêtes d’opinion. Groupe français indépendant, fondé en 1975, Ipsos bva opère aujourd’hui dans 90 pays et donne aux entreprises et aux institutions pour lesquelles il travaille, les clés de compréhension de la société, des marchés, des citoyens et des consommateurs.

Une mission qui s’appuie sur la disruption numérique, l’extension des domaines d’observations et l’innovation continue pour améliorer la finesse des analyses.

Intégrer Ipsos bva aujourd’hui c’est :

• Choisir un métier passionnant au cœur des enjeux d’actualités et des transformations de la société.


• Bénéficier d’une multiplicité d'opportunités d’apprentissage dans des secteurs différents : le marketing, la publicité, les médias, la politique, le CRM, qui intègrent les dernières innovations digitales et technologiques.


• Se voir confier des responsabilités immédiatement sur des études avec de véritables perspectives d’évolutions professionnelles.


• Evoluer au sein d’un groupe international dans lequel les opportunités de mobilité sont une réalité.

We are looking for a detail\-oriented and proactive Quality Analyst to monitor, analyze, and improve the quality of execution across our platform\-based research operations process. This role combines analytical skills with process improvement expertise: the Quality Analyst will design and maintain dashboards tracking execution quality, identify priorities for improvement, and drive progress on corrective action plans. In case of quality incidents, the Quality Analyst will lead root cause analyses, conduct audits, and prepare client\-ready incident reports.

Key Responsibilities

• Develop, maintain, and continuously enhance a Quality Monitoring Dashboard to track performance across research operations processes.


• Analyze quality KPIs and highlight trends, anomalies, and potential risks.


• Collaborate with operations teams to define improvement priorities and support the implementation of corrective actions.


• Conduct structured audits and root cause analyses following quality incidents, ensuring issues are thoroughly investigated.


• Produce clear, client\-ready incident reports with actionable recommendations.


• Work closely with cross\-functional teams (operations, product, technology, client service) to ensure issues are addressed effectively.


• Establish and refine quality assurance methodologies, controls, and best practices across the organization.


• Track and communicate progress on quality action plans to leadership.


• Support knowledge sharing by documenting findings, workflows, and corrective measures in collaboration tools (Jira, Confluence).

• Bachelor’s degree in Business, Operations Management, Data Analytics, or a related field.


• Proven experience as a Quality Analyst, Operations Analyst, or in a QA role within a process\-driven or service\-oriented environment.


• Strong analytical and problem\-solving skills with experience in dashboard creation and performance monitoring (Power BI, Tableau, or similar).


• Experience conducting root cause analysis, audits, and process reviews.


• Excellent writing skills with the ability to produce clear, client\-facing reports.


• Familiarity with workflow tools (Jira, Confluence, or similar).


• High attention to detail, with the ability to manage multiple priorities simultaneously.


• Proficiency in English, both written and spoken

• Experience in research operations, data services, or professional services environments.


• Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen, etc.).


• Ability to manage stakeholder expectations and communicate effectively at all levels of the organization.

• Proactive, structured, and results\-oriented mindset.


• Strong communication and presentation skills (both written and verbal).


• Collaborative team player, with the ability to influence without direct authority.


• Customer\-focused approach, with a commitment to operational excellence.

• Type de contrat : CDI


• Lieu : Paris


• Télétravail partiel possible

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