QESH & Compliance Manager

Job Overview
We are seeking a highly motivated and experienced QESH \& Compliance Manager to lead our organisation’s quality, environmental, safety, and health initiatives. The successful candidate will be responsible for ensuring compliance with relevant regulations, developing and maintaining safety protocols, and fostering a culture of continuous improvement. This role offers an excellent opportunity for a proactive professional to make a significant impact within a dynamic organisation committed to excellence and sustainability.

The purpose of the role is to lead and manage all aspects of Quality, Environmental, Health, Safety, Compliance and Data Protection (GDPR) across the organisation and its operations. The role ensures full regulatory compliance, promotes a strong safety and compliance culture, and drives continuous improvement in operational performance, sustainability, customer service, and information governance.

KEY RESPONSIBILITIES

Health \& Safety Management

• Develop, implement and maintain the company’s Health \& Safety Management System (aligned to ISO 45001\).


• Ensure compliance with UK HSE legislation and sector\-specific regulations (e.g., CDM Regulations, pressure systems, gas safety where applicable).


• Lead incident investigations, root cause analysis, and corrective actions.


• Conduct audits, inspections, and risk assessments across operational sites.


• Promote a proactive safety culture across all levels of the organisation.

• Manage the Environmental Management System (ISO 14001 aligned).


• Ensure compliance with environmental legislation and permits.


• Support decarbonisation and sustainability targets linked to heat networks.


• Drive initiatives to reduce carbon emissions and improve resource efficiency.

• Maintain and improve the Quality Management System (ISO 9001\).


• Ensure consistent service delivery and performance standards.


• Track KPIs relating to service delivery and customer satisfaction.


• Lead internal and external audits and drive corrective actions.

• Ensure compliance with relevant legislation and standards including:


• Heat Network (Metering and Billing) Regulations


• Emerging UK heat network regulatory frameworks (e.g., Ofgem)


• Building Safety and energy efficiency standards


• UK GDPR and Data Protection Act 2018


• Maintain up\-to\-date knowledge of regulatory changes affecting the business.


• Oversee statutory inspections, certifications, and compliance records.


• Act as organisational lead (or liaison) for audits and regulatory inspections.

• Oversee and support the organisation’s compliance with UK GDPR and Data Protection Act 2018\.


• Act as the Data Protection Officer to:


• Ensure lawful, transparent and secure handling of personal data (e.g., customer billing data, heat metering data, employee records).


• Maintain data protection policies, procedures, and records of processing activities.


• Support Data Protection Impact Assessments (DPIAs) for new systems and technologies.


• Ensure appropriate data retention, access control, and security measures are in place.


• Manage and report data breaches and incidents, ensuring timely investigation and corrective action.


• Deliver staff awareness training on data protection and information security.


• Ensure contractors and third parties meet required data protection standards.

• Maintain risk registers covering operational, environmental, safety, compliance, and data protection risks.


• Identify and mitigate risks associated with heat networks and customer data processing.


• Support business continuity and incident response planning (including cyber/data incidents).

• Develop and deliver QEHSC and data protection training programmes alongside the Learning \& Development Manager.


• Promote a culture of safety, compliance, and responsible data handling.

• Produce regular QEHSC and data protection compliance reports for senior leadership.


• Lead management reviews and ensure governance frameworks are effective.


• Provide insight and recommendations to improve compliance and operational resilience.

Benefits:

• Canteen


• Casual dress


• Company pension


• Free parking


• On\-site parking


• Private medical insurance


• Sick pay

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