Public cloud support consultant

Permanent contract
Customer Services
ROUBAIX, FR, 59100 WROCŁAW, PL, 53\-332 MONTRÉAL (QUÉBEC), CA, H3A 2N4 Hamburg, HH, DE, 20457 BORDEAUX, FR, 33000 STRASBOURG, FR, 67000 MILANO (MI), Milan, IT, 20159 BREST, FR, 29200 Frankfurt, DE, HE 60313 CESSON\-SEVIGNE, FR, 35510 TOULOUSE, FR, 31000 Saarbrücken, DE, 66121 LYON, FR, 69003 PARIS, FR, 75017 KÖLN, DE, 50825 NANTES, FR, 44000 MADRID, ES, 28010 LISBOA, PT, 1050\-061 München, DE, 81671
Hybrid
RECRUITMENT PROCESS

1\. Meeting with our Talent Acquisition Specialist: Maja
2\. Interview with the Manager: Dimitri
3\. Assessment (if relevant)

4\. Meeting with a Peer, Team Member, or Director

5\. Final debrief, Feedback \& Decision

OUR BENEFITS \& PERKS

✔︎ A Hybrid Remote Work Policy

✔︎ An Employee Shareholding Plan

✔︎ A Service Recognition Program

✔︎ Subsidies for Holiday and Sports Activities

✔︎ On\-site Nursery/Daycare (depending on location)

Plus:

✔︎ Multicultural Teams

✔︎ Well\-Equipped Modern Workspaces

✔︎ An Online Learning and Certification Platform

✔︎ Digital Medical and Social Support Services for you and your family

JOIN THE OVHCLOUD JOURNEY

OVHcloud values and supports the diversity of the people we hire.

For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths.

Be free to be yourself!

IA IN OUR DNA

Artificial Intelligence is reinventing our business every day.

Join us to explore its immense possibilities and co\-build the future!

SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT

Want to contribute to unique projects to build the Open Cloud together? Let's go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate.

Public Cloud Support Consultant H/F/N

Within your \#OneTeam
Attached to the Team Leader, you will be in charge of assisting our customers in the use of our OpenStack\-based products. You will be the privileged interlocutor of our customers and will contribute to the optimization of customer satisfaction by providing them with quality technical advice.

Your main responsibilities :

• Answer questions from multi\-channel customers by qualifying their needs


• Develop a first technical diagnosis and provide solutions to incidents encountered by users


• Identify, detect incidents and quickly provide a technical and/or commercial solution


• Provide remote technical assistance by adapting to the level of knowledge of your interlocutors


• Guide the user to solve the problems encountered

Your future impact
*In 6 months*

• + Good interpersonal skills and a desire to deepen the customer's needs.

+ Answer questions from multi\-channel customers by qualifying their needs.
+ Develop a first technical diagnosis and provide solutions to incidents encountered by users.
+ Identify, detect incidents and quickly provide a technical and/or commercial solution.
+ Discover and understand our Cloud products and technology associated (be part of training sessions).
+ Manage and follow our TOP customers for Public Cloud products.
+ Master the OpenStack environment and the products associated to it.
+ Learn OVHCloud organization and deal with our internal and external processes.
*And in 1 year you will have mastered*
+ Guide the user to solve the problems encountered
+ Manage and monitor customer procedures with the various internal departments: technical, commercial
+ Contribute to the drafting of procedures and various documentation.
+ Participate and manage different projects
+ Report technical issues and anomalies to the various departments.
+ Have ability to manage top customers (High levels of Support)
+ Be an expert on one or more OpenStack\-based products (Compute, Kubernetes, Databases, AI...).
+ Participate to technical onboarding calls to boost the adoption.
+ Be part of the Product Launch process.
+ Animate our digital presence.
+ Participate to events/webinars.
+ Be able to provide advanced Advisory Services to the customers on specific topics (Networking, Firewalling...).

Skills required :

• You have a BAC\+2 degree in computer science


• You have experience on a similar position in an IT environment You are fluent and English. \>B2You have the basic knowledge of Cloud products


• You have a solid knowledge of virtualization environments: OpenStack, Kubernetes...


• You are experienced in the use of Windows Server and Linux operating systemsYou are familiar with the principles of networks, DNS, Firewall...


• You have good writing skills and good oral communication skills


• You have a good spirit of analysis and synthesis


• You are open to the world and working in an international context is an important aspect for you


• You are autonomous and able to work in a fast\-moving environment


• Fluent French is mandatory; English \- basic skills or the desire to learn

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