Property Services Team Leader

We are recruiting on behalf of an established housing and property management organisation for an experienced Property Services Team Leader to lead a team of four Property Administrators overseeing approximately 1,800 properties based in Ilford, Essex.

This is a hands-on leadership role suited to a confident property professional with social housing experience, strong people-management skills and the ability to resolve complex issues and drive performance.
Key Responsibilities

• Lead and support four Property Administrators across a portfolio of c.1,800 properties.


• Monitor workloads, KPIs, outstanding actions and escalations.


• Resolve complex landlord, tenant and property matters.


• Manage complaints, disputes and escalated cases.


• Coach, develop and performance-manage team members, including PIPs where required.


• Chair weekly team meetings and report performance to senior management.


• Liaise with landlords, tenants, local authorities, contractors and internal teams.


• Oversee repairs, quotations, cost recovery and compliance.


• Identify service improvements and ensure consistent processes across the department.

The successful Property Services Team Leader will have:

• Essential: Proven social housing experience.


• 3–5 years' residential/property management experience, including 2+ years in a supervisory or team leadership role.


• Experience managing a team, including appraisals and formal performance management.


• Experience overseeing a substantial property portfolio and multiple caseloads.


• Strong experience handling landlord/tenant disputes and formal complaints.


• Knowledge of property maintenance, landlord and tenant legislation and housing regulation.


• Experience with Guaranteed Rent, private sector leasing or residential lettings.


• Excellent organisation, communication and problem-solving skills.


• Confidence managing competing priorities and challenging performance or delays.

Desirable: ARLA Propertymark, ILM/CMI qualification, relevant degree, supported or temporary accommodation experience.

Why Apply?

• £35,000 – £40,000 per annum


• Permanent, full-time office based


• Monday–Friday, 5 days per week office-based


• 20 days' annual leave + bank holidays


• Enhanced annual leave with service


• Birthday leave


• 4% employer pension


• Private healthcare and EAP after probation


• Supportive working environment and career development

If you're an experienced social housing/property management professional ready to take the next step into a hands-on leadership role, apply now or contact Olivia at

This listing is from Reed. View original listing ↗