Property Operations Associate
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional\-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia\-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36\.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world\-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
We are looking for a Property Operations Associate to join our on\-site team in the Netherlands, this position supports the community’s marketing and lease\-up strategy to achieve occupancy, revenue while maximizing resident satisfaction by performing all activities related to leasing to residents and related activities.JOB DESCRIPTION
*Key Role Responsibilities*
- Responsible for providing excellent customer service. Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
- Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
- Completes various administrative and other reports and performs other duties as assigned or as necessary.
- Responsible for all sales and lettings activities greeting and qualifying prospects, conducting property tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move\-in package, and ensuring a smooth resident move\-in and lease signing.
- Responsible for all viewing activities ensuring that the Property meets the required company standards, follow up calls are carried out and feedback is received following all viewings.
- Completion of all documentation, recording and maintaining file notes and residents records.
- Uses the property management software application (Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
- Undertakes marketing and event activities to promote the property (e.g. attending university open days) and organize regular events and monitors competitor activity.
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