Property Manager
An exciting opportunity has arisen to join the team at Manning Stainton as a full time Property Manager in our Moortown Lettings Office due to the expansion of the team and growing business demands.
The Role
You will be responsible for managing your own portfolio of rental properties, ensuring that all aspects of the rental process go smoothly, from rent collection to maintenance issues, whilst at all times maintaining an exceptional customer service experience for both landlords and tenants.
Industry experience although desirable, is not essential as training will be given. We are looking for candidates who can evidence previous experience in a busy customer focused environment. The successful applicant will need to have exceptional communication and administration skills, along with a passion to help people move. You must drive and have your own vehicle.
General Duties:
- Handle basic account enquires from Landlords and tenants.
- Comply with ARLA best practice and agreed procedures regarding all aspects of work.
- Follow up interim property inspection reports issuing letters to landlords and tenants as appropriate and dealing promptly with any repairs or breaches of tenancy. Ensure Landlord fully aware at all times.
- Obtaining repair quotes/ estimates from contractors where required
- Liaise with tenants / contractors / landlords ensuring repairs are undertaken proactively and within a specified time.
- Keep landlords/tenants updated on all relevant matters.
- Arrange renewal annually of gas \& electric safety certificates for managed properties in line with landlord’s requirements and legislation.
- Keep respective property files and computer records up to date.
- Deal with any requests such as rent reviews, renewals, vacation procedures by the landlord promptly, giving guidance on legislation as required
- Be aware of opportunities to promote other Manning Stainton Products \& services.
- Assisting colleagues with other duties as required.
- Liaise with Customer service team – take action on any tenant requests such as renewals, call backs promptly
- A strong administration background and ability to organise workload
- To comply with ARLA best practice and agreed procedures regarding all aspects of work.
- Good IT literacy, familiar with Outlook, Word and Excel
- Attention to detail and high level of accuracy
- Problem solving abilities with a good and appropriate use of initiative
- To maintain an enthusiastic \& high energy approach to work.
At Manning Stainton, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.
Manning Stainton have successfully been helping people move for over 20 years. Operating from 19 prominent sales and lettings branches, together with Fine \& Country and 5 specialist departments, Mortgages, Conveyancing, New Homes, Auction and Surveys, all ready to help our customers move.
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