Property Management Team Lead

Accountabilities:

• Supervise day-to-day property management operations, including leasing, maintenance coordination, collections, and administrative activities across a remote team.


• Ensure timely response to rental inquiries and oversee the full leasing lifecycle from lead intake to applications, approvals, and move-ins.


• Monitor and analyze key performance indicators such as occupancy rates, lead conversion, delinquency, and rental collections performance.


• Oversee the posting and management of rental listings across platforms such as Facebook Marketplace, Craigslist, Zillow, and other relevant channels.


• Review and validate guest cards, applications, collections reports, and vacancy reports to ensure accuracy and operational efficiency.


• Coordinate maintenance requests and ensure timely resolution through effective follow-up and vendor coordination.


• Lead, coach, and manage virtual team members, providing daily performance guidance and accountability to ensure targets are met.


• Identify operational inefficiencies and implement process improvements to enhance occupancy rates, collections, and overall tenant satisfaction.


• Serve as the primary operational bridge between frontline teams and upper management, ensuring clear communication and execution alignment.

Requirements

• Minimum 5+ years of experience in residential, multifamily, or apartment property management.


• Proven experience supervising leasing agents, maintenance coordinators, collections teams, and administrative staff.


• Strong knowledge of core property management functions including leasing, rent collection, renewals, notices, delinquency management, and occupancy optimization.


• Experience managing remote or virtual teams in a structured operational environment.


• Strong analytical, reporting, and organizational skills with attention to operational detail and performance metrics.


• Ability to work U.S. business hours and communicate clearly in professional English.


• Must have a stable remote work setup including a quiet home office, reliable high-speed internet, and backup power.


• Comfortable working with digital tools and property management systems in a remote-first environment.

• Fully remote work arrangement with the ability to work from home full-time.


• Opportunity to lead and manage a distributed operations team in a fast-paced property management environment.


• Exposure to international property management standards and U.S.-based operations workflows.


• Stable long-term employment opportunity in a growing operational team structure.


• Performance-driven environment with opportunities to improve processes and drive measurable business impact.


• Flexibility of remote work supported by structured operational systems and team coordination.


• Opportunity to directly influence occupancy performance, tenant satisfaction, and portfolio efficiency.

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