Project Manager - Service Transition

Contract Project Manager - IT Service Transition

Location: North East/Yorkshire

Day Rate: Competitive

We're looking for an experienced Contract Project Manager to lead a high-profile IT Service Transition as part of a wider transformation programme. This role sits at the heart of a move to a multi-supplier operating model, ensuring services are transitioned smoothly, safely, and with minimal disruption to the business.

This is a delivery-focused role where you'll take ownership of transition planning, supplier coordination, and readiness into BAU.

What you'll be doing:

• Own and deliver the end-to-end service transition plan across multiple suppliers


• Manage transition waves, dependencies, milestones, risks and issues


• Coordinate incumbent and incoming suppliers within a structured SIAM environment


• Drive clear governance, reporting, and stakeholder engagement at all levels


• Ensure services meet acceptance criteria across people, process, technology and data


• Oversee knowledge transfer and asset handover between suppliers


• Align processes and tooling, including ITSM platforms such as ServiceNow


• Ensure a controlled, low-risk handover into BAU operations

• Proven track record delivering complex IT service transitions in multi-supplier environments


• Strong understanding of ITIL service management and transition principles


• Experience across outsourcing, insourcing, or supplier restructuring programmes


• Ability to manage multiple workstreams or transition waves simultaneously


• Strong stakeholder management across technical, commercial, and business teams


• Experience working within SIAM or service integration models


• Familiarity with governance frameworks, RAID management, and structured reporting


• Experience with enterprise ITSM tools, ideally ServiceNow


• Background in regulated or complex environments is advantageous


• Relevant PM qualifications such as PRINCE2, APM, or PMP

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