Project Manager (PM) - SAP Academy for Services & Consulting - Madrid (Hybrid)

Requisition ID: 454082
Work Area: Customer Service and Support
Expected Travel: 0 \- 10%
Career Status: Graduate
Employment Type: Regular Full Time
Career Level: T2
Hiring Manager: Julian Bender
Recruiter Name: Camila Lopez Marsano We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Academy for Services \& Consulting is a global development program designed for talent who are early in their career.

Who You’ll become

As a Project Manager (PM) you will develop into a trusted advisor in the delivery of SAP software and services, working closely with project managers and delivery leads to ensure successful execution. You’ll have direct experience in project coordination, financial forecasting, and backlog management, while tracking and communicating key project metrics to both SAP and customer stakeholders. You are a key player in driving operational excellence and supporting the seamless delivery of customer engagements.

• Leads customer engagement and monitors budget and spend.


• Oversees the project from initiation through delivery.


• Coordinates cross\-functional activities to ensure delivery on schedule and within budget.


• Establishes trusted advisor relationships with strategic customers and actively manages executive\-level stakeholders across LOB and IT.


• Drives the governance process in alignment with all stakeholders, including customers, SAP, and partners.

As part of the SAP Academy for Services \& Consulting, Project Manager Associate will:

• Successfully complete a structured 12\-month learn\-and\-apply academy program


• Participate in classroom learning, simulations, and real\-customer engagement scenarios


• Accountable for delivering outcomes for assigned sub\-projects.


• Works independently within defined policies, processes, and scope of responsibility.


• Contributes to key milestones across projects of moderate complexity.


• Collaborates effectively while managing work independently as needed.


• Provides regular, clear status updates to managers or project leads.


• Applies strong technical competence using relevant tools, procedures, and programming languages.


• Enhances existing systems and processes through sound decisions and solutions.


• Builds collaborative relationships and communicates clearly, timely, and constructively across functions

• Drives project implementation through successful client acceptance.


• Leads all phases of the project lifecycle from initiation to closure.


• Collaborate with customers, partners, and SAP leadership to manage and deliver projects effectively.


• Serves as a trusted partner to assigned customers, managing long\-term engagements holistically.


• Ensures high levels of customer satisfaction across managed projects.

• Bachelor’s or Master’s degree in STEM or Business.


• 1–3 years’ customer\-facing experience (consulting, project delivery or related roles)


• Proficient in Microsoft Office tools (especially Excel or similar) with an analytical, detail\-oriented mindset and experience managing data\-driven reporting.


• Familiarity with AI productivity tools such as Microsoft Copilot is considered a plus.


• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast\-paced, evolving environment.


• Strong problem\-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.


• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.


• A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results\-oriented approach and the courage to take initiative.


• Demonstrated project management experience or training; familiarity with SAP Activate, Agile methods, MS Project, Jira or equivalent tools.


• Experience with risk management, budget/resource allocation, and coordinating multi\-party delivery teams.


• PMP, PRINCE2, or Agile certifications are a plus.

The Project Manager is a core role within SAP Customer Services \& Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.

The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome\-driven customer experience.

The SAP Academy for Services \& Consulting is a global development program designed for talent who are early in their career.

About SAP Next Gen Academy for Services \& Consulting

The Academy partners with SAP Customer Services \& Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement.

The 12\-month SAP Next Gen Academy for Services \& Consulting offers classroom learning and role\-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands\-on experience with world\-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

SAP Next Gen is our global experience for students, recent graduates, and early career professional. Being apart of the Next Gen community provides a supportive community, tailored development, and the ability to be involved in high\-impact projects.

\#SAPAcademyforServicesandConsulting

\#SAPNextGen

SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country\-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on\-site with customers or partners.

We are planning a practical and immersive portion of our program, which will likely involve participants spending two (2\) weeks, spread across one trip, in San Ramon, California. This experience is designed to provide unparalleled hands\-on learning and networking opportunities.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

We are SAP

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end\-to\-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose\-driven and future\-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion SAP’s culture of inclusion, focus on health and well\-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e\-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. Y

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