Project Manager - Insurance Claims - Flood and Fire

PROPERTY RESTORATION PROJECT MANAGER ROLE PROFILE

BELFOR provides a comprehensive service for a variety of insurance companies by reinstating their customers’ homes after flood or fire damage. The role holder will be responsible for managing a book of work of between £1\.5million and £2 million within a prescribed geographical area.

ROLE PURPOSE

To manage a team of Trades and Technicians involved in the reinstatement and restoration of Policy Holders properties from initial mitigation work through to complete renovations. This may, at times, include the management of sub\-contractors, to supplement the internal workforce. It is envisaged that most of the time will be spent on\-site managing the team throughout, solving problems and reporting on progress.

KEY OUTCOMES \& RESPONSIBILITIES

· Ensure accurate job scoping and sales preparation for high\-value and complex claims
Conduct initial site visits for jobs of a defined complexity, producing detailed scopes that enable precise cost estimation and compelling sales offers for insurance partners.

· Enable seamless project execution through effective scheduling
Develop and hand over work schedules for approved jobs, ensuring Project Leads and field staff have the necessary information to manage delivery efficiently and on time.

· Drive team performance and wellbeing through proactive leadership
Line manage staff by conducting regular performance reviews, supporting wellbeing initiatives, and implementing tailored development plans to foster growth and engagement.

· Maximise profitability through financial oversight of unit operations
Monitor and manage the financial performance of all jobs within the team, ensuring cost control, revenue optimisation, and alignment with budgetary targets.

· Ensure a safe working environment through rigorous health and safety compliance
Uphold health and safety standards across the unit, ensuring all staff adhere to regulations and practices that minimise risk and promote wellbeing.

· Optimise delivery capacity through subcontractor management
Manage subcontractor relationships and performance to ensure quality, timeliness, and compliance with contractual and safety requirements.

· Mitigate risk through direct liaison with specialist services
Provide oversight for ensuring the internal sub\-contracting of Asbestos removal and Leak Detection ensuring timely resolution of issues impacting job progress.

· Strengthen stakeholder relationships through clear and consistent communication
Maintain proactive communication with policyholders, Housing Associations insurance companies, loss adjusters, and subcontractors to ensure transparency, trust, and alignment throughout the job lifecycle.

· Inform strategic decisions through performance reporting
Deliver regular reports on team performance to senior management, highlighting key metrics, trends, and improvement opportunities.

· Protect brand reputation through effective complaint resolution
Handle customer complaints promptly and professionally, ensuring satisfactory outcomes and continuous improvement in service delivery.

SKILLS \& EXPERIENCE REQUIRED

· Technical Knowledge: Understanding of restoration processes, including water and fire damage.

· Surveying: Using surveying software to build detailed floorplans and cost schedules.

· Communication Skills: Excellent verbal and written communication skills, including the ability to communicate with a diverse range of stakeholders.

· Problem\-Solving Skills: Ability to identify and resolve issues that arise during the project.

· Leadership Skills: Ability to lead and motivate a team to achieve project goals.

· Financial Acumen: Understanding of budgeting, cost control, and financial reporting. Experience of managing a high\-value book of works

· Customer Service Skills: Ability to provide excellent customer service and build strong client relationships.

· Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

· Technical Skills: Proficiency in using estimating tools.

· Knowledge of Regulations: Understanding of building codes, safety regulations, and other relevant requirements.

QUALIFICATIONS

· 5 years’ experience working in Repair/Reinstatement, Restoration insurance sector

· Desirable CILA qualifications

COMPANY BENEFITS

25 days holiday – plus bank holidays

Car allowance

Quarterly bonus

Annual Pay Review

Company pension plan

Life Insurance

Medical Cash Plan

Employee Assistance Programme

Induction and E\- learning

Annual Flu Vaccination

Eye Test

KEY PERFORMANCE INDICATORS (KPIs)

\- Project Delivery: Timely completion of restoration projects within scope and budget.

\- Financial Performance: Achievement of revenue targets and effective cost control across all jobs.

\- Client Satisfaction: Positive feedback from policyholders and insurance partners; low complaint rates.

\- Compliance: Adherence to health and safety regulations, CDM requirements, and internal quality standards.

\- Team Leadership: Staff engagement, performance review completion, and development plan execution.

Job Types: Full\-time, Permanent

Pay: £50,000\.00\-£55,000\.00 per year

Work Location: On the road

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