Project Manager - Health Tech (THRIVE)

*About Inform People*

Inform People is a fast\-growing UK technology company working directly with the NHS. Our flagship product, THRIVE, helps NHS diagnostic and procedure teams understand what is really happening in their rooms day to day. The data collected and reported on shows the operational picture that helps them treat more patients, cut waiting times and make the case for change. THRIVE is already live across multiple NHS regions and launching in new locations regularly.

At Inform People we are a small, close team. Everyone understands how the whole business works, and everyone gets stuck in.

*About the role*

This is a hands\-on role with real purpose. You will help NHS teams get the most out of THRIVE. From getting them set up in the first place, to supporting them through their first months, while building the kind of relationships that turn a new site into a genuine advocate. The tool itself is simple to learn; the skill is in working well with people, spotting what each site needs, and helping them use their data to improve.

You will start by working closely with our CEO and other THRIVE focused team members while learning about the product and the NHS context. Once you are up to speed, you will take on your own client relationships and travel to meet teams in person. Over time, we will support you to specialise in a particular clinical area, such as Physiological Sciences, so you can become a trusted expert who can share best practice and help drive real improvement across the NHS through their use of THRIVE.

This is genuinely a role where you can be a catalyst for meaningful change in the health service.

*What you will do*

• Work closely with the CEO at the start while learning about THRIVE and Inform People’s relationship with the NHS


• Onboard new NHS sites who are launching their use of THRIVE and support them through setup, training and their first months of use.


• Build strong, trusted relationships with NHS clients; a mix of remote over the phone and video calls and at first jointly in person. Eventually, independently managing your own set of client relationships.


• Travel to client sites to meet teams, run training, and support improvement work.


• Help sites interpret their data and turn it into practical improvements.


• Handle challenging conversations well. This will including saying "no, that's not something we do", then helping the client find a workable alternative, and staying positive in the face of resistance or negativity.


• Develop a specialism in a chosen clinical discipline so you can share best practice and promote improvement across sites and regions.


• Support report production and reviews, and feed client insight back into the wider team.

*How the role will grow*

We have a clear plan: a team of specialists, each covering a clinical discipline, all helping the NHS improve. You will start broad as you develop an understanding of the product and every role. Growing into a specialism that is yours. There is real scope to shape the role and develop as the team expands.

*What we're looking for*

• Confident and personable. Able to build trust quickly with a wide range of people and communicate clearly.


• A self\-starter who can work independently and manage their own priorities.


• An eye for detail


• Someone willing to question things and challenge constructively.


• Comfortable saying "no" diplomatically and steering people toward a better solution.


• Resilient and positive


• Happy and able to travel and meet clients in person, once trained.


• A genuine interest in healthcare and in making a real difference within the NHS.


• A full UK driving licence and access to your own car (the role involves regular travel to client sites; business mileage is reimbursed).

Previous NHS, project management, implementation, customer success or improvement experience is welcome but not essential, we will train the right person.

*Benefits*

• 25 days annual leave, plus bank holidays.


• Workplace pension scheme.


• Business mileage reimbursed at HMRC approved rates.


• Flexible hybrid working around core hours of 10am \- 4pm.


• Significant on\-the\-job training and genuine career development as the team grows.


• Work that makes a real difference to NHS patients and staff.

*How to apply*

Please include your CV and a cover letter via Indeed.
We will be in touch with shortlisted candidates to outline next steps.

Our interview process has two stages:

• Stage 1: An email reply challenge, so we can see how you communicate in writing under a realistic scenario.


• Stage 2: An in\-person interview at our Manchester office.

The timeline for the start of this role is not set yet and will depend on the interview period and notice periods of anyone selected.

Pay: £32,000\.00\-£40,000\.00 per year

Benefits:

• Company pension


• Work from home

Ability to commute/relocate:

• Manchester M3 2BY: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

• Driving Licence (required)

Willingness to travel:

• 50% (preferred)

Work Location: Hybrid remote in Manchester M3 2BY

This listing is from indeed. View original listing ↗