Project Director - Self Storage

Project Director - Self Storage Location: West London
Salary: £70,000-£80,000
Contract: Fixed Term Contract
Sector: Self Storage - Self Storage experience is essential

We are recruiting for an experienced Head of Operations/Project Director to lead the operational set-up and launch of a brand-new self-storage facility in West London.

This is a senior, hands-on role with full responsibility for taking the business from its current development phase through to opening and early-stage operation.

The successful candidate will ideally have direct experience within the self-storage sector and demonstrable involvement in opening or launching new facilities.

The Role You will take ownership of the operational set-up of the facility, working closely with the CEO, development team, contractors and key stakeholders to ensure the site is fully operational and customer-ready for launch.

Key responsibilities will include:

• Leading the full pre-opening and operational set-up programme


• Developing the operational model, processes and procedures


• Creating and managing the project plan, milestones and key dependencies


• Implementing self-storage management systems and operational technology


• Supporting the set-up of access control, CCTV, alarms and security processes


• Establishing the full customer journey from enquiry through to move-in and move-out


• Recruiting, onboarding and training the opening team


• Developing staffing structures, job descriptions and training programmes


• Establishing sales processes, pricing, promotions and commercial procedures


• Creating KPIs covering enquiries, conversion, occupancy, revenue and retention


• Coordinating suppliers, contractors and professional advisers


• Ensuring all Health & Safety, compliance and operational procedures are in place


• Testing all systems, processes and customer journeys before launch


• Leading the opening of the facility and supporting the initial trading period


• Providing a structured handover to the permanent operational team once the site is established

About You We are particularly interested in speaking with candidates who have:

• Proven experience within the self-storage industry


• Direct involvement in opening, launching and setting up new self-storage facilities


• Experience at Area Manager, Regional Manager, Head of Operations, Project Manager or Project Director level


• Strong knowledge of self-storage operations and the customer journey


• Experience recruiting and building operational teams


• Strong commercial and sales understanding


• Experience implementing systems and operational processes


• Strong project management and organisational skills


• Experience managing multiple stakeholders, suppliers and contractors


• A hands-on approach and the ability to work comfortably within a start-up environment


• The confidence to operate independently and work directly with senior leadership

Experience with self-storage management software, access control systems and pre-opening sales activity would be particularly advantageous.

What's on Offer • £70,000-£80,000 basic salary

• Fixed-term appointment covering the set-up, opening and initial operational phase


• Significant autonomy and ownership


• Direct exposure to the CEO and senior stakeholders


• Opportunity to shape the operational model of a brand-new business


• High-profile project within the growing UK self-storage sector

This is a rare opportunity for an experienced self-storage professional to take genuine ownership of a new venture and build the operation from the ground up.

If you have experience taking a self-storage facility from development through to opening and would like to discuss the opportunity confidentially, please apply or get in touch.

BBBH37534

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