Program Manager - Europe

Program Manager

Scope

Working daily with the Delivery partner, the Program Manager is to take a dual responsibility of delivering successfully customer\-based programs and be accountable for activities associated to service delivery for a major global client. This latter responsibility encompasses Customer Satisfaction, Project Governance and Project Accounting. These responsibilities will be further outlined below.

Responsibilities

Stakeholder Management

Ensure identification of key stakeholders in collaboration with your manager

Maintain regular touch point with each identified key stakeholders, including customer program sponsors

Get to the right level of escalation when pre\-requisite for successful delivery are not met.

Program Governance

Ensure key governance touch points are organized at the right frequency with relevant participation of key identified stakeholders.

Organize and animate operational weekly touch points with the program team, identifying progress and blocking points

Define the KPI’s with the customer to ensure that progress can be measured and share this with the customer. Communicate any KPI’s/Metrics define to the project team, including how the customer will measure success.

Capture customer satisfaction/dissatisfaction, sharing the feedback with the involved Zifo team.

Create a clear communication plan with the customer, including Status \& Governance meetings and escalation processes.

Create a clear Role \& Responsibilities matrix to clearly define these within the project structure.

Project Resources management

Ensure that appropriate resourcing is in place for the delivery of the project.

Ensure that the capabilities of the resources match those proposed to the customer as part of the Statement of Work.

Ensure the delivery from remote team is maximised.

Anticipate / prevent / solve deviation between planned effort and actual effort for future periods. Discuss with the PM or engagement lead on tactics to prevent under\-utilization.

Ensure that the People Allocation system is fully up to date with allocated resources defined – this should include both in\-flight and pipeline projects.

Project Accounting

Monitor and update the Legal Entity splits as project team adjust across the project lifecycle.

Monitor the budget of the project and report this to the customer, monitor the current status and predict future spend to provide early warning of over or under spend on the customer budget..

Make sure that billing is done on time according to the financial internal processes. Ensuring that any billing advice, billing approval are provided to / received from the customer depending on their requirements.

Manage any invoice anomalies from the Customer or as indicated from the Invoice team.

Customer Management

Work collaboratively with the CSM on a customer account. Provide support in pre\-sales activities in collaboration with your Manager

Customer sensing can be a shared collaboration with the CSM, define schedules for feedback and share, identify weaknesses, celebrate success and involve the customer.

Where new opportunities present themselves during customer interactions share these with your manager

About you

Experience

You have a previous experience in project and program management, delivering complex programs

You have a previous experience in consulting and are aware of associated quality expectations

You have some experience of biopharma or biotech companies

Having some experience of working with remote team is a strong plus

Knowledge

Background knowledge of pharma industry specificities is a must have

Knowledge of pharmaceutical manufacturing and supply area is nice to have

Knowledge of lab level instrument management is nice to have

Languages

English – fluent

French – Nice to have

German – Nice to have

Who are Zifo

Zifo RnD Solutions is a fast\-growing global organization with a presence in US, UK, Germany, France, Japan, China, Singapore, Switzerland, Spain, Ireland, Canada and India. Zifo helps organizations strategize, design, implement and support their systems in the areas of Laboratory Informatics, Scientific Data Management, Clinical Biometrics, Genome Informatics and Compliance Solutions.

If you are attracted by the idea of joining a team where the employee is integral to the success of the company, where trust, empowerment and self\-development are more than just words…. then Zifo could be the Company for you. Here at Zifo, these values are the backbone of our culture

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