Professional Services Specialist

Professional Services Specialist

Location: Netherlands: Amsterdam \& Nijkerk (Gelderland)
Type: Full\-time

Are you passionate about technology and client success? Join Acrelec and become the voice of Acrelec in your market! We’re looking for a Professional Services Specialist to support self\-order kiosk software and ensure smooth operations for leading QSR brands.

What You’ll Do

• Support self\-order kiosk software operations and content management.


• Set up and monitor A/B tests to optimize performance.


• Manage QA and adoption of new application releases.


• Coordinate pilots and deployments of new versions.


• Follow up on outstanding software support issues.


• Perform estate grooming: OS \& middleware updates, monitoring tools for estate views.


• Participate in customer\-facing grooming sessions and represent Acrelec in operational activities.


• Create and maintain localized documentation for each release along with troubleshooting guides to pass on to levels 1 and 2 support teams.


• Train Acrelec Local Market teams or KFC Local Market staff on new releases and troubleshooting procedures.


• Use monitoring tools to produce estate health reports

Work Location \& Travel
You will be based 3 days per week in the KFC Local Market Office and 2 days a week in the Acrelec Local Market Office with occasional travel to Bucharest, Romania or other EU markets.

Your Impact
You’ll be the local expert ensuring smooth deployments and high\-quality service, working closely with our Program Manager and Engineering department. Your role is key to driving innovation and operational excellence.

What We’re Looking For

• English fluency (written \& spoken).


• Strong IT skills: networking, OS.


• Availability to travel (national and international)


• Nice to have: QA experience.

Why Acrelec?

• Be part of a global leader in self\-ordering technology.


• Work on innovative projects that shape the future of QSR.


• Grow within a dynamic professional services team.

Arbeidsvoorwaarden:

• Dienstreizen vergoeding


• Pensioen


• Reiskostenvergoeding

Werklocatie: Fysiek

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