Production Relationship Manager
Production Relationship Manager – IT Production (CIB ITO \& ITG) (BNP Paribas)
Do you thrive on linking services to business needs?
Can you boost BNP Paribas’ digital market impact?
Do you value a culture that rewards growth and inclusion?
ABOUT BNP PARIBAS
We are BNP Paribas, a European banking leader operating in 64 countries with 178 000 professionals. Our integrated model serves retail, corporate and institutional clients, delivering financing, investment and risk solutions. In Europe we lead domestic markets and International Financial Services, while our presence in the US, Asia‑Pacific and the Mediterranean drives global growth.
WHO WE ARE
We are the Spain IT Production organisation, part of CIB ITO \& ITG. With over 400 experts, we deliver secure, stable and efficient production services across EMEA, supporting infrastructure, telecom, security and application domains.
MISSION
As an IT Production Service Coordinator, you will be the single point of contact that ensures service excellence and compliance. You will align service level agreements, drive capacity planning, and support third‑party risk management, all while fostering strong client relationships and continuous improvement.
WHAT YOU’LL DO
- Design and maintain SLA catalogue entries with Production teams.
- Lead monthly Control‑Tower and Capacity Steering meetings, recording actions and outcomes.
- Oversee audit responses and control campaigns, preparing briefs and validating owners.
- Monitor capacity, produce quarterly reports and create forward‑looking capacity plans.
- Support TPRM processes, maintain the Outsourcing Arrangement Repository, and coordinate BAU activities.
- Collaborate with the Production Service Manager and CIO Office to update SLAs and present KPI results.
3 years in IT Production,* 1 year in banking/insurance.
- Strong command of English (fluent); French (operational) is a plus.
- Expert knowledge of IT production steering, business‑IT relationship and communication.
- Proven ability to facilitate meetings, inspire commitment and analyse processes.
- ITSM experience (ServiceNow preferred) and certifications (ITIL, Agile) are advantageous.
- Comprehensive training programmes and global mobility options.
- Active Diversity, equality and inclusion BNP Paribas committee with employee networks (PRIDE, We Generations, MixCity).
- Corporate volunteering (1 Million Hours 2 Help).
- Flexible compensation and hybrid work model (50 % remote).
- 32 vacation days per year.
BNP Paribas Group is an equal‑opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
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