Product Solutions Specialist

Accountabilities

• Act as the primary product contact for customers throughout onboarding, implementation, customization, rollout, and adoption.


• Guide customers toward recommended workflows, processes, and best practices while helping them maximize the value of the products they implement.


• Lead discovery workshops to understand customer processes, operational challenges, business objectives, and technical environments.


• Gather, challenge, refine, and validate business and technical requirements to ensure they are complete, actionable, and scalable.


• Identify opportunities to address customer needs using existing product capabilities before recommending custom development or customization.


• Define solution approaches, user stories, functional specifications, and acceptance criteria based on validated customer requirements.


• Translate technical concepts, implementation considerations, and solution trade-offs clearly for both business and technical stakeholders.


• Own the functional delivery of customization projects from discovery through deployment, coordinating closely with Engineering throughout development and testing.


• Support solution validation, user acceptance testing, rollout activities, training, and customer sign-off.


• Manage scope and customer expectations while balancing specific requirements with long-term product maintainability and scalability.


• Partner with Product Managers when customer requirements have implications for product strategy, roadmap priorities, or platform architecture.


• Monitor adoption and outcomes to ensure delivered solutions achieve their intended business objectives and generate measurable customer value.

• 5+ years of experience in Product Specialist, Business Analyst, Solutions, Implementation, or similar roles within a B2B SaaS environment.


• Strong understanding of SaaS products, customer implementation methodologies, and software delivery processes.


• Solid technical understanding of SaaS platforms, APIs, integrations, data models, and software implementation concepts.


• Proven experience gathering, analyzing, documenting, and translating business requirements into structured technical or functional specifications.


• Strong customer-facing and presentation skills, with the ability to communicate effectively with both technical and non-technical stakeholders.


• Excellent stakeholder-management and relationship-building capabilities, with confidence navigating competing priorities and expectations.


• Highly organized and detail-oriented, with the ability to manage multiple implementation and customization workstreams simultaneously.


• Strong analytical and problem-solving skills, with the ability to assess requirements and identify scalable solutions.


• Excellent written and verbal English skills at C1 level or above.


• Comfortable collaborating with Engineering and Product teams without necessarily having a software engineering background.


• Experience with enterprise software implementations is a plus.


• Familiarity with Agile product development methodologies is desirable.


• Experience creating product documentation, training materials, or user guides is advantageous.


• Experience conducting market or competitor research is a plus.


• Experience in aviation, airline operations, airline catering, supply chain, or logistics is highly desirable.


• Willingness and ability to travel approximately 10–15% for customer workshops, requirements engineering, training, and related activities, in addition to two annual one-week team events.

• Fully remote working environment.


• International and diverse team spanning multiple countries.


• Opportunity to contribute to technology that supports a more sustainable, zero-waste future for aviation.


• Competitive compensation.


• Health insurance.


• Opportunities for continuous learning and professional development.


• Collaborative and inclusive company culture that values creativity, ownership, and new ideas.


• Exposure to complex B2B SaaS implementations and customer-facing product work.


• Opportunity to work closely with Product, Engineering, and customer teams.


• Two annual one-week team events.


• Meaningful opportunity to influence customer outcomes and contribute to impactful product solutions.

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