Product Reliability Engineer

Accountabilities:

• Partner with customers and internal teams to handle L2/L3 escalations, diagnosing and resolving complex issues related to deployment, upgrades, runtime behavior, and Kubernetes environments.


• Drive end-to-end root cause analysis, reproducing issues, identifying failure patterns, and coordinating fixes with engineering teams.


• Build and maintain diagnostic tooling such as health checks, support bundles, environment validation tools, and debugging utilities.


• Develop and improve test automation infrastructure, reducing flakiness, improving CI stability, and strengthening integration and end-to-end testing environments.


• Define and maintain performance baselines and regression tests to detect scalability and latency issues early in the development cycle.


• Improve installation, deployment, and upgrade reliability by identifying recurring failure modes and implementing preventative solutions.


• Write and maintain production-quality code in Python, Go, or Rust for reliability tools, automation, and product improvements.

Requirements

• 4–7 years of experience in production engineering, SRE, platform engineering, or similar roles focused on system reliability and customer escalation handling.


• Strong software engineering fundamentals, including debugging, testing, system design, and writing maintainable production-grade code.


• Hands-on experience with Kubernetes, including troubleshooting workloads, networking, storage, RBAC, and multi-environment deployments.


• Strong observability and troubleshooting skills using logs, metrics, and traces in distributed systems.


• Proficiency in at least one programming language such as Python, Go, or Rust.


• Strong analytical and communication skills, with the ability to break down complex technical issues and explain findings clearly.


• Experience working in remote, distributed teams with strong async collaboration and self-direction.


• Collaborative mindset with experience working across engineering, product, and customer-facing functions.

• Competitive compensation package aligned with experience, including salary and potential equity (details shared during the hiring process).


• Comprehensive health, dental, and vision coverage depending on location.


• Flexible PTO policy supporting work-life balance.


• Home office setup support for remote productivity.


• Professional development budget for learning, training, and conferences.


• Opportunity to work in a fully remote, distributed environment with global collaboration.


• Participation in impactful work on production-grade infrastructure used by complex enterprise environments.


• Equity participation in a growing open-source-driven company.

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