Product Owner (Client Experience)

Accountabilities:

• Own and continuously improve the post-payment customer journey across core product experiences, ensuring users reach meaningful engagement quickly and consistently.


• Increase user activation by helping paying customers find high-quality matches and sustain early communication within the first week of use.


• Identify friction points in discovery, recommendation, and matching flows, and design solutions to improve relevance and user satisfaction.


• Optimize the quality and personalization of offers, invites, and recommendations based on user behavior and preferences.


• Define and refine customer segmentation strategies to tailor experiences to different user needs and expectations.


• Collaborate closely with analytics, engineering, and design teams to test hypotheses, measure impact, and iterate on solutions.


• Develop engagement and reactivation mechanics, including personalization, gamification, and communication tools to improve retention and value realization.

Requirements

• Strong experience in B2C product management, ideally in platforms with complex discovery, matching, or recommendation systems.


• Proven track record of improving user activation, onboarding, or time-to-value in consumer-facing digital products.


• Solid understanding of customer journey design, particularly in post-payment or subscription-based environments.


• Experience working with data-driven product development, including experimentation, A/B testing, and behavioral analysis.


• Ability to design and improve segmentation, personalization, and recommendation logic.


• Strong analytical mindset with the ability to identify core user problems beyond surface-level feature requests.


• Experience working with high-choice environments where users navigate multiple offers, options, or pathways.


• Fluent Russian is required.

• Fully remote work opportunity.


• 28 calendar days of annual vacation.


• 7 wellness days per year for rest and personal needs without using sick leave.


• Annual training and development support (50% coverage) for courses, conferences, and professional events.


• English language learning discounts for employees.


• Health support allowance of up to $1,000 gross per year for medical insurance or healthcare expenses for employees and close family members.


• Workplace support budget of up to $1,000 gross every 3 years for home office setup or co-working space expenses.


• Internal gamified recognition system with rewards redeemable for merchandise, experiences, and team activities.


• Referral bonuses of up to $5,000 for successful candidate recommendations.

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