Product Manager
About the role
Bringing together Coventry Building Society, our purpose-led building society with The Co-operative Bank, the UK’s original ethical bank was the start of an exciting journey and a strong mutual alternative to the major banks.
Within this combined organisation, we have an opportunity to join our team as a Product Manager, primarily focused on current accounts, but with also a requirement to work on unsecured lending products.
The Product Manager will help define and own the end-to-end customer experience, identifying and delivering changes that improve customer outcomes. Working closely with stakeholders across the Group, the Product Manager designs and deliver initiatives to attract new customers, grow balances and enhance the existing range to support delivery of the commercial plan.
The role requires strong knowledge of UK financial services, experience managing financial products, and the ability to communicate complex information clearly through proposals, presentations and committee papers.
Acting as a role model within the team, the Product Manager helps build a high-performing environment while maintaining strong governance and oversight of regulatory and risk requirements. They draw on insights, market intelligence, and performance data to refine the customer experience and contribute to key committees and working groups.
We operate on a team-leadedhybrid approach with at least 1 day a month or business needs in the Manchester and/or Coventry Head office sites
Our benefits include: • 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Life assurance (6 times annual salary)
About you
For this role you’ll need to have: • • Strong commercial understanding of the UK financial services market, including conduct and credit risk.
- Proven experience managing financial products or propositions within a regulated environment.
- Demonstrated ability to lead and deliver complex projects with multiple stakeholders.
- Highly proficient in producing compelling written content, including committee papers, proposals and senior-level presentations.
- Strong analytical capability with a data-led approach to developing insight-driven business cases.
- Excellent verbal communication skills, able to articulate complex information clearly and concisely.
- Ability to build strong, trusted relationships with stakeholders at all levels, including senior leadership.
- Creative problem-solving ability, able to find effective and innovative solutions
- Experience working within a large financial institution or multi-product environment.
- Previous experience of working on current account products
- Exposure to strategic change, transformation initiatives or proposition development.
- Understanding of regulatory frameworks affecting financial services product design.
- Experience influencing senior committees or governance groups
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.
Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
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