Private Services Manager

Overview of the role
Private Services Manager
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John Bell \& Croyden

Wigmore Street, London W1

Salary: £40,000 – £55,000 (depending on experience)

Reports to: Pharmacist Manager

The Role

We’re looking for an experienced Clinical Services Pharmacist or Registered Nurse to take on a key role within our business as Private Services Manager.

This is a hands\-on position where you’ll be responsible for delivering high\-quality clinical services while also growing and shaping the commercial success of the department. You’ll play a central role in how our private services evolve, working directly with clients as well as driving new opportunities.

You’ll be the main point of contact for our wellness services, including phlebotomy, vaccinations and our medical weight loss clinic, ensuring both an excellent patient experience and a strong, sustainable service offering.

What You’ll Be Doing

Clinical delivery

• Providing phlebotomy services across a variety of diagnostic tests


• Running the medical weight loss clinic, including consultations, treatment plans and follow\-ups


• Delivering vaccination services both in\-store and off\-site


• Carrying out general health checks and wellness screenings


• Maintaining high clinical standards and safe working practices


• Supporting internal teams with training and sharing clinical knowledge where needed

Service management and growth

• Managing the day\-to\-day running of the clinic, including bookings and stock


• Identifying ways to grow the service, increase revenue and build client loyalty


• Working closely with marketing, providing clinical input to support campaigns


• Acting as a key representative of the service, internally and externally


• Building relationships with local businesses to promote services and attract new clients

Client experience

• Delivering a high\-end, personalised service in line with a luxury retail environment


• Building strong relationships with clients and creating a trusted experience


• Explaining results in a clear, straightforward way with practical advice

• Qualified Pharmacist or Registered Nurse with valid GPhC or NMC registration


• Confident in phlebotomy and vaccination delivery (essential)


• Experience in private healthcare, wellness or similar environments would be beneficial


• Comfortable working towards targets and growing a service


• Strong communication skills and able to build rapport easily with clients


• Someone who is proactive and able to manage their own workload and clinic space


• Willing to network and engage with the local community and businesses

This is a unique opportunity to be part of a well\-established name while helping to develop a growing area of the business.

You’ll have a good level of autonomy in how the service is run, with the chance to shape its direction and make a real impact. The role also offers more predictable working hours compared to traditional clinical settings, along with the chance to work in a premium, customer\-focused environment.

The Ideal Candidate
*Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you*.

*Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.*

About The Company

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub \& Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close\-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

‘Together we make a difference’

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