Principal Technical Officer (PTOM)
Details
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Reference number
464256
Salary
£55,575
A Civil Service Pension with an employer contribution of 28\.97%
GBP
Job grade
Senior Executive Officer
NCA Grade 3/ Chief Inspector/Inspector### Contract type
Permanent### Business area
NCA \- Intelligence \- Collection### Type of role
Intelligence
Investigation
Operational Delivery### Working pattern
Full\-time### Number of jobs available
4
Contents
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- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
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Bristol, Gillingham, Hambleton, Leicester, WarringtonAbout the job
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Job summary
As a Principal Technical Operations Manager you will lead a small specialist team providing dedicated covert operational technical support to NCA Senior Investigating officers and key partners through the deployment of technical surveillance assets to deliver intelligence and positive operational outcomes.### Job description
Within the NCA, Technical Operations work at the high end of high risk. You will be working as part of a Intrusive Surveillance team using your skills and experience to deliver tactical outcomes against some of the UK's most serious criminal investigations. Working closely with NCA colleagues and partners, as well as other Intelligence and Investigating teams, this is an opportunity to use your specialist skills and initiative to ensure the success of some of the NCA's most serious operations. These duties could include training and mentoring Technical staff and developing technical capabilities.
You will be required to have a practical, flexible approach and attitude as well as a willingness to lead on operations at short notice and join an on\-call rota to provide 24/7 support. You will be required to work protracted hours in challenging situations across the UK and potentially abroad. You will be required to travel for business purposes across the UK. Therefore, the successful candidate will require a full UK driving licence held for at least 2 years. You will be asked to demonstrate flexibility regarding working hours in line with operational demand and occasionally this may require working away from home.
Person specification
Skills, Knowledge and Experience Description
Knowledge of covert technical capabilities \- Gained from working on Intrusive Surveillance operations.
Experience of leading a team \- Proven experience of leading a team that worked to tight deadlines within a dynamic environment. Can demonstrate how they have used their in\-depth knowledge to lead operational activity in their work, taking a proactive approach alongside operational partners. Demonstrate they can work extensively with colleagues to influence the operational activity.
Experienced Communicator \- Can detail use of communication skills to inform and enthuse staff, to brief management and partners and to positively influence operational and non\-operational outcomes.
Skilled at Risk Management \- Experience of producing detailed Operational risk assessments. Practical experience of managing risks, including evaluating, de\-conflicting and escalating risk where appropriate.
Skilled decision maker \- Can demonstrate being skilled at using recommended actions and making decisions based on technical ability and evidence.
On\-call working
1 week in 4\. Cover is required 24/7, however this can be done both from the office and from home.
Essential Criteria
You must meet the essential criteria and evidence this within your application to be considered for the role.
Entry requirements: Skills, Knowledge or Experience Justification/Reasoning
IT Skills \- Proficient in IT Skills to enable detailed report writing, briefings and management of staff activity and equipment.
Knowledge of relevant legislation \- Detailed Knowledge and understanding of UK Legislation affecting Intrusive Surveillance operations both home and abroad. Can demonstrate the practical application of broad areas of legislation and its impact on operational delivery. Can evidence that they lead on the production of departmental policy and operating procedures effectively.
Operational Experience \- Operational experience in deploying on technical intrusive surveillance operations.
For Principle Technical Operations Manager Training role \- Experience in mentoring and training staff: To enable leadership of the Tech Ops training team.
For Principle Technical Operations Manager: Electronic Threat Management (ETM) \- Experience of successfully deploying on ETM Operations: Requirement for subject matter Expert status to lead this Tech Ops capability.
For Principle Technical Operations Manager \- Ops Projects \- Experience of delivering project or capability into a technical team: Requirement for subject matter Expert status to lead this Tech Ops capability.
Licences \- Candidates must hold a valid driving licence permitting them to drive a car in the UK
Any applications from candidates not meeting this eligibility criteria will not progress.### Desirable Criteria
Desirable criteria are only used for assessment in the event of a tie break.* Technical Qualification: HND in engineering to support subject matter expert position
\- Training Qualification \- Recognised Training Qualification### Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Provide an example of when you have led an intrusive surveillance operation, including how you planned and coordinated activity and managed different levels of risk and achieved outcomes.
- Provide an example of how you introduced a new capability to a team, including how you implemented it and the results achieved.
- Please provide an example of when you have mentored a team member to achieve a technical objective. Describe how you assessed their development needs, supported their learning and ensured successful delivery of the objective.
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Alongside your salary of £55,575, National Crime Agency contributes £16,100 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Salary and Benefits
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- This position attracts a Recruitment and Retention Allowance (RRA) of £2000 (Per Annum) available as an addition to the advertised salary.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
- Flexible working, including flexi\-time, compressed hours and job sharing (in line with business requirements)
- Family friendly policies, notably above the statutory minimum
- Learning and Development opportunities
- Interest free loans and advances, including season tickets, childcare and rental deposits
- Housing schemes \- Key Worker status
- Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on every day spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
- Staff support groups/networks
- Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Things you need to know
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Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
If you wish to apply for this vacancy, you must submit your application by 12/06/2026, 23:55\.### How we will assess you
Your application will be assessed against the following:Technical \- this will be assessed by 250 word examples on:* Provide an example of when you have led an intrusive surveillance operation, including how you planned and coordinated activity and managed different levels of risk and achieved outcomes
- Provide an example of how you introduced a new capability to a team, including how you implemented it and the results achieved.
- Please provide an example of when you have mentored a team member to achieve a technical objective. Describe how you assessed their development needs, supported their learning and ensured successful delivery of the objective.
A panel will assess how well your applic
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