Practice Manager

GP Practice Manager – Compliance and Governance Manager

Location

Maylands Healthcare, 300 Upper Rainham Road, Hornchurch.

Salary

Competitive salary dependent on experience

Contract

Part Time \| Permanent

About Us

Maylands Healthcare is a well\-established, patient\-focused GP practice committed to delivering high\-quality healthcare services to our local community. We are proud of our supportive team culture and our commitment to continuous improvement, innovation, and excellent patient care.

We are now looking for an experienced, dynamic, and motivated Practice Manager to lead the compliance and overall Governance of the practice. They will work alongside the Operations and Performance Manager.

The Role

This is a pivotal leadership role responsible for the day\-to\-day operational management of the practice and ensuring the effective delivery of safe, efficient, and high\-quality services.

The successful candidate will work closely with the GP Partners, clinical team, PCN colleagues, and external stakeholders to ensure the practice continues to develop and thrive in an evolving NHS environment.

The Compliance and Governance Manager will provide strong leadership across all aspects of the practice including workforce management, governance, compliance, finance, patient services, IT systems, and business resilience.

Main Responsibilities

The successful candidate will:

Work closely with existing staff, leads and Operational and Performance Manager.

• Oversee the day\-to\-day operations of the practice, ensuring smooth and efficient service delivery


• Provide leadership, guidance, and support to all staff, promoting a positive and high\-performing culture


• Lead on HR processes including recruitment, induction, appraisals, staff wellbeing, disciplinary and grievance procedures


• Develop workforce planning and succession planning processes


• Ensure compliance with employment legislation, CQC standards, safeguarding requirements, DPA18, and UK GDPR


• Oversee staff training and development, supporting robust training records and mandatory training compliance


• Support the achievement of QOF and enhanced service targets.


• Manage practice systems, operational procedures, and policies


• Lead on business continuity and resilience planning


• Manage premises, health \& safety, risk assessments, and facilities


• Act as the primary liaison with the PCN, ICB, NHSE, community services, suppliers, and external stakeholders such as PPG .


• Oversee patient services and lead the management of complaints and patient feedback processes


• Manage practice communications including the website and social media platforms


• Support practice growth and patient engagement initiatives


• Ensure effective management of IT systems and coordinate resolution of local IT issues


• Support strategic planning, reporting, and practice development

We are looking for an experienced and forward\-thinking leader who has:

• Previous management experience within primary care, healthcare, or a similar environment


• Strong leadership and people management skills


• Excellent organisational and communication abilities


• A sound understanding of NHS primary care operations and regulations


• Experience in HR management, governance, compliance, and operational leadership


• Financial awareness and experience managing budgets and contracts


• The ability to motivate teams and drive service improvement


• Excellent problem\-solving skills and the ability to manage competing priorities


• A commitment to high standards of patient care and staff wellbeing

What We Offer

• A supportive and collaborative working environment


• Opportunity to play a key role in shaping the future of the practice


• Competitive salary


• NHS Pension Scheme (where applicable)


• Ongoing professional development and training opportunities

How to Apply

Please submit your CV and a covering letter outlining your suitability for the role.

For an informal discussion, please contact:

The Partners \- Dr A Aggarwal and Dr H Williams

Via 01708 460 180 or Nelondonicb.f82008discharge@nhs.net

Closing Date

17 June 2026

Interview Date

23 June 2026

Maylands Healthcare is committed to equality, diversity, and inclusion and welcomes applications from all backgrounds. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

Benefits:

• Casual dress


• Free parking


• On\-site parking

Work Location: In person

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