Practice Manager

Job Summary:

The Practice Manager is responsible for the smooth day\-to\-day operation of the GP practice, including leadership, strategic planning, business management, HR, finance, IT, and compliance with NHS and CQC standards. The manager plays a key role in supporting the GP Partners in developing services to meet the needs of patients and the wider community.

Key Responsibilities: Leadership and Strategic Management

• Work alongside GP Partners to develop and implement business strategy.


• Lead and motivate non\-clinical staff and ensure effective teamwork.


• Ensure high standards of care, customer service, and patient experience.

• Oversee the daily running of the practice, including appointments, reception, and administrative systems.


• Manage staff rotas, absence, recruitment, appraisals, and training.


• Ensure efficient processes for repeat prescriptions, referrals, and clinical correspondence.

• Maintain up\-to\-date HR records and policies.


• Handle staff recruitment, induction, training, performance management, and conflict resolution.


• Promote staff wellbeing and positive workplace culture.

• Manage practice finances including budgets, payroll, pensions, invoices, and accounts.


• Maximise income through enhanced services, QOF, and other funding streams.


• Work with accountants, the ICB, and NHS England as required.

• Ensure compliance with Care Quality Commission (CQC), GDPR, Health and Safety, NHS England policies, and clinical governance frameworks.


• Maintain up\-to\-date policies and lead on audits and inspections.


• Act as the Caldicott Guardian or work closely with the Data Protection Officer.

• Oversee clinical systems (e.g., EMIS), telephony, and digital services.


• Ensure data quality and manage reporting for QOF, Enhanced Services, and other contractual obligations.

• Ensure high standards of patient service, including complaints handling and patient engagement.


• Promote and support the work of the Patient Participation Group (PPG).

• Represent the practice in meetings with the ICB, PCN, CQC, NHS England, and other stakeholders.


• Develop strong relationships within the Primary Care Network (PCN).

• Experience in GP practice leadership/management role


• Strong leadership and organisational skills


• Financial and HR management experience


• Knowledge of NHS systems, contracts, and compliance


• Excellent interpersonal, problem\-solving, and IT skills

• Previous GP practice management experience


• Knowledge of EMIS


• Qualification in healthcare/business management or HR


• Understanding of QOF, DES, LES, and Enhanced Services

Please note that the responsibilities outlined above are not exhaustive. The role may evolve over time in response to the needs of the practice, NHS requirements, or regulatory changes. Flexibility and a proactive approach are essential.

Please note : We are a friendly and well\-established GP practice seeking an experienced Practice Manager to join our dedicated team.

Job Type: Part\-time

Pay: £25\.00 per hour

Benefits:

• Free parking


• On\-site parking

• GP surgery: 5 years (preferred)

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