Planning & Support - Team Manager
Description
Field Motor Engineering \| Davies \| Hybrid Role
Lead. Influence. Drive Performance.
At Davies, we’re looking for an experienced and motivated Team Manager to lead our Field Motor Engineering Planning \& Support team. This is a fantastic opportunity for a strong leader who thrives in a fast\-paced, operational environment and is passionate about delivering excellence in customer and client outcomes.
You will be based 2 days per week in our Bolton Office
In this role, you will take ownership of team performance, manage escalations, and ensure claims and engineering activity are delivered to the highest standards—while fostering a positive, collaborative culture.### What will your day look like:
As Team Manager, you’ll sit at the heart of performance, planning, and people leadership:
- Lead, coach, and motivate a high\-performing team
- Conduct regular 1:1s, reviews, and development planning
- Create a positive, supportive, and engaging team culture
- Act as a role model—bringing energy, accountability, and enthusiasm
- Ensure appropriate team resourcing and holiday coordination
- Deliver and maintain KPI and SLA performance targets
- Oversee route planning and inspection scheduling
- Ensure all activity aligns with client requirements and service standards
- Handle complex claims and high\-level escalations effectively
- Drive consistency, quality, and accuracy across all outputs
- Manage escalations from customers, insurers, and repairers
- Build and maintain strong client relationships
- Collaborate closely with account management teams
- Communicate confidently across phone and email channels
- Produce and analyse Management Information (MI) and reports
- Identify trends, risks, and opportunities for improvement
- Drive process optimisation within a structured, process\-led environment
- Ensure alignment between operational delivery and wider business strategy
- Support and lead business change initiatives
- Clearly communicate change, ensuring team understanding and engagement
- Maintain compliance with Health \& Safety and company policies
- Participate in Business Continuity Planning
- Proven experience in a Team Manager / leadership role
- Background in motor engineering, claims, or insurance operations
- Strong understanding of Audatex or similar estimating systems
- Experience working in a commercial, KPI\-driven environment
- Knowledge of process\-driven operations and optimisation
- Exceptional leadership and people management skills
- Strong organisational and planning capability
- Confident communicator with excellent interpersonal skills
- Commercial awareness with strong numerical ability
- Skilled negotiator with sound decision\-making ability
- Resilient, adaptable, and solutions\-focused
- Ability to manage competing priorities in a fast\-paced environment
Benefits
Career \& Purpose* Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
About Davies
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation \& risk, customer experience, human capital, digital transformation \& change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK \& the U.S. Over the past ten years Davies has grown its annual revenues more than 20\-fold, investing heavily in research \& development, innovation \& automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
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