Planning Support Services Officer

About The Role

What you can expect from us

• We offer a competitive salary of £32,750 per annum.


• 37 hour per week


• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.


• Salary Finance \- access both short and long terms loans, plus provides access to a savings facility.


• Opportunity to further increase annual leave with service or though the holiday purchase scheme.


• Immediate entry to our Pension scheme (matched contributions up to 10%)


• A great flexible working environment, with a range of family friendly policies.


• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.


• Paid leave for absence including sickness, maternity, paternity, and adoption leave.


• Access of up to £150 annually through the ‘Learning for life’ scheme.


• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.


• Develop your career with support and access to training and qualifications.


• 2 paid half days volunteering per year.

We're looking for a Repairs Planning Support Services Officer to join our team and play a key role in supporting the delivery of responsive repairs, voids, gas servicing and electrical maintenance services.

This is a busy and varied role where you'll work closely with operational teams, trade colleagues and supply chain partners to ensure work is planned effectively, systems are up to date, and customers receive a high\-quality service. If you're organised, customer\-focused and enjoy working in a fast\-paced environment, we'd love to hear from you.

Role requirements

This role is based in our Liverpool office 5 days per week. Monday to Friday.
What you'll be doing

As a Planning Support Services Officer you'll provide essential planning and administrative support that helps our operational teams deliver efficient, reliable and customer\-focused maintenance services. Your responsibilities will include:

• Supporting managers in the effective planning and scheduling of repairs, voids, gas servicing and electrical maintenance work.


• Maintaining and updating repairs management systems to ensure information is accurate and current.


• Processing purchase orders, repair orders, invoices and other administrative tasks that support service delivery.


• Monitoring work planning systems and supporting productivity reporting and resource utilisation.


• Liaising with trade colleagues, contractors and suppliers to help coordinate work and achieve service targets.


• Responding to customer enquiries and supporting the resolution of queries and complaints.


• Providing administration support across different sections of the service when required.


• Building positive relationships with internal teams and external partners to ensure excellent outcomes for customers.

• Experience working in a customer\-focused environment.


• Previous experience in an administrative, planning or support role within a similar service environment.


• Strong IT skills and confidence using business systems and databases.


• Excellent organisational skills with the ability to manage multiple priorities.


• Strong communication skills and a collaborative approach to working with others.


• Knowledge of Micorsoft systems, Word and Excel

• Knowledge of work planning, scheduling or repairs management systems.


• Experience within housing, maintenance, repairs or property services environments.

About Us

About Onward

Onward Repairs is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities.

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.

• \#INDHP

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