Planning and Customer Service Coordinator

About the Role

We are looking for an organised and customer\-focused Planning \& Customer Service Coordinator to join our team in Dinnington. This is an additional role, we already have a team of 2 in our Planning and Customer function.

This is a varied and fast\-paced role that combines customer service, production planning, administration, and logistics coordination. You will play a key role in ensuring customer orders are processed efficiently, production schedules are maintained, and communication flows effectively between customers, suppliers, and internal departments.

If you thrive in a busy manufacturing environment, enjoy working with people, and have excellent organisational skills, we'd love to hear from you.

Hours: 40 hours per week, Monday to Friday, 9am\-5pm or 9:30am\-5:30pm.

Key Responsibilities

Customer Service \& Order Management

• Act as the primary point of contact for customer enquiries, orders, and delivery requests.


• Create, process, and maintain sales orders within Microsoft Dynamics AX.


• Monitor and update customer delivery dates, pricing, and order information.


• Coordinate customer collections, shipments, and delivery schedules.


• Prepare customer invoices and ensure accurate order documentation.


• Assist with export documentation and shipping requirements where applicable.

• Schedule and manage work orders in Microsoft Dynamics AX and Preactor in line with customer demand and production capacity.


• Issue production route cards and complete work order transactions within the ERP system.


• Attend daily production meetings to communicate customer priorities and production requirements.


• Liaise closely with production teams to ensure schedules are achieved and customer expectations are met.


• Monitor production progress and support the resolution of planning or scheduling issues.

• Raise purchase orders for raw materials, maintenance parts, and general supplies.


• Process goods receipts within Microsoft Dynamics.


• Support stock control activities, including stock checks and annual stock takes.


• Assist in maintaining accurate inventory records.

• Create and maintain customer and supplier records within Microsoft Dynamics.


• Welcome visitors and manage site sign\-in procedures and coordinate visitor catering and hospitality requirements.


• Answer incoming telephone calls and maintain company contact lists.


• Arrange business travel, including flights, hotels, and transport.


• Undertake additional administrative duties as required to support business operations.

• Previous experience in a customer service, planning, scheduling, or administrative role, ideally in a manufacturing or production environemet.


• Excellent organisational skills and attention to detail.


• Strong communication and customer service skills.


• Ability to manage multiple priorities and work to deadlines.


• Good IT skills, including Microsoft Office applications.


• Experience using ERP systems, ideally Microsoft Dynamics AX.

• Competitive salary (dependent on experience).


• Varied role with exposure to customer service, planning, logistics, and operations.


• Health Care Cash Back Plan after successful probation period.

Work Location: In person

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