Photocopier Service Engineer

Job title : Photocopier Service Engineer

Salary & Benefits

• Up to £37,000 per year


• Location: Central London


• Company vehicle supplied


• Pension scheme


• 25 days annual leave plus bank holidays


• Ongoing manufacturer training and career development opportunities


• Opportunity to work within a friendly and supportive team environment

We are looking for a skilled and enthusiastic Photocopier Service Engineer to become part of expanding and forward-thinking team. This role will involve primarily supporting Sharp multifunction devices, delivering technical support, maintenance, and installations for our customers.

This is an exciting opportunity for a motivated individual with a strong technical background and excellent customer service skills to join a growing business within the office technology sector.

Candidate Requirements

• Located within an area that allows effective coverage of customer network


• Previous experience working with Sharp, Konica Minolta, Lexmark, or Riso equipment would be beneficial, although manufacturer training can be provided where necessary


• Good IT and networking knowledge, including experience with:


• Installing and setting up print drivers on PCs and server environments


• Configuring scan-to-email and scan-to-folder features


• Familiarity with print management software such as PaperCut or MyQ would be an advantage but is not essential


• A positive approach and excellent communication and customer service skills


• Strong planning and organisational abilities with the confidence to manage workload independently


• Ability to work effectively within a team while maintaining a professional approach with customers


• Full UK driving licence with no more than 3 penalty points


• Prepared to complete and maintain an Enhanced DBS check

• Attend and respond to customer service requests efficiently, ensuring service targets, including a four-hour response objective, are achieved


• Install, set up, and commission new devices at customer premises


• Keep regular communication with the office regarding availability and provide end-of-day updates


• Ensure punctual attendance at the first scheduled customer appointment by 9:00am each day


• Present a professional image and provide a high standard of customer care at all times


• Record and monitor parts usage accurately to support manufacturer warranty procedures


• Provide assistance in the workshop when needed and help maintain a clean, tidy, and secure working environment


• Ensure company vehicle stock levels are maintained with appropriate spare parts and consumables


• Attend training sessions delivered by manufacturers and suppliers as required


• Support the business with any additional tasks relevant to the role when needed


• Maintain an Enhanced DBS check in accordance with company procedures, renewing every three years

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