People Hub Manager

General Information

Salary
£37,417 \- £39,214
Working Pattern
Full Time
Vacancy Approach
External
Location
Market Drayton
Region
Midlands
Closing Date
19\-Jul\-2026
Business Unit
Stoke Heath
Post Type
Permanent
Civil Service Grade
HEO
Number of jobs available
1
Reserve List
12 Months
Job ID
19594

Descriptions \& requirements

Job description
Job Title: HM : People

Group Profile: Hub Manager

Organisation Level: First Line Management

Band: 5

Overview of the job

This is an administrative managerial job within an establishment.

Summary

The job holder will be responsible for managing the administrative processes within the People Hub, ensuring that staff are supported through training, detail and all Human resource processes.

This is a non\-operational job with line management responsibilities.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Manage the transactional activity associated with the People Hub and the administrative staff within this area. This includes ensuring the following paperwork is complete, checked, systems updated and ready for onward transmission w applicable:

• Training / Learning \& Development


• Attendance Management


• Detail


• Payment Plus hours


• Staff availability for escorts


• Work Life Balance


• HR – Entry \& Exit Processes


• Staff Engagement


• SPDR markings


• NVQ facilitation requests


• Staff Reward and Recognition


• Staff Leave


• Employee Relations


• Immunisation/First Aid co\-ordination

Undertake other administrative management tasks including:

• Contribute towards the development of local policy, procedures and practice and ensure consistency of application


• Manage devolved budget in accordance with the financial procedures outlined in the budget delegation


• Manage the achievement of Service Delivery Indicators (SDIs) and standards within the work area, verifying and signing off documentation as appropriate


• Attend relevant unit meetings as and when required to provide feedback on good practice examples, to promote awareness for better and more efficient ways of working


• Analyse and act on data collected by the Hub and produce any relevant reports to show findings


• Ensure that data entered into local and national systems is accurate and in accordance with agreed timescales


• Monitor performance of the Hub


• Draft all external and internal communications on behalf of the Hub


• Provide Head of Function with management information relating to the relevant area


• Be responsible for the management of all staff within their area. This includes staff performance, development and annual appraisal through to sickness absence management


• Act as first point of contact for relevant external stakeholders


• Act as requisitioner or approver dependant on local policy

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re\-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder

Behaviours

• Changing and Improving


• Communicating and Influencing


• Working Together


• Managing a Quality Service


• Making Effective Decisions


• Leadership

Essential Experience

Able user of MS Word and MS Excel Information collation and analysis

Technical Requirements

Internal applicants

Newly promoted staff to the following Band 5 first line manager roles (Hub Managers, Custodial Managers and Facilities \& Services Managers) in Establishments are required to complete a qualification as part of their work objectives w these training packages are available Staff that have mapped or re‐graded to Band 5 who have previously worked at an equivalent level will not be required to undertake the qualification.

External applicants

All external staff joining as a Band 5 Hub Manager or Facilities and Services Manager in an Establishment are required to complete the qualification w available.

Additional Information
Working Arrangements \& Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non\-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre\-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part\-time, flexible and job\-sharing working patterns, w they meet the demands of the role and business needs. All applications for part\-time, flexible and job\-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.

Benefits

Annual Leave

• The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro\-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

• You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. T is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment

Pension

• The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison \& Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wver managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

• After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer\-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

Training

HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

• T are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts


• All staff receive security and diversity training and an individual induction programme into their new roles

Eligibility

• All candidates are subject to security and identity checks prior to taking up post


• All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS


• All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5358 (Monday to Friday 8am \- 6pm) or e mail moj\-recruitment\-vetting\-enquiries@resourcing.soprasteria.co.uk);


• To Ministry of Justice Resourcing team (resourcing\-management\-office@justice.gov.uk);

To the Civil Service Commission (details available * )

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you

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