People Development Advisor

Birmingham, United Kingdom

Full Time

£Competitive

Head\-Office

Permanent Contract

About the Role
------------------

Why Savers?

Savers is one of the UK’s fastest‑growing discount retailers, with 520\+ stores bringing great value and brilliant service to high streets nationwide. We’re energetic, down‑to‑earth and all about people, helping our teams grow, develop and build real careers. No two days are the same here; you’ll roll up your sleeves, make an impact and be part of a culture that genuinely cares. In 2026, Savers was certified as a Great place to Work for a third consecutive year, apply and find out why!

Be part of something bigger! Savers is part of AS Watson Group, the worlds largest international health and beauty retailer operating over 17,000 O\+O (Offline plus Online) stores under 12 retail brands in 30 markets, with over 130,000 employees worldwide.

12 Month FTC \- West Region

Here is the exciting bit… A typical day in this role includes:

As a People Development Advisor at Savers you will have a key role within our Learning \& Development team supporting our store colleagues across the West region, from Birmingham to Liverpool.

The primary purpose of the People Development Advisor is to deliver the corporate People Development Strategy through the implementation of training solutions across the Company.

You will be the voice of the customer, living and breathing the Savers brand inspiring our colleagues, driving a customer first culture building customer love in every touchpoint of our O\+O platforms.

Key Responsibilities:

Training \& Development

• Support the design and implementation of the company Development Plan with People Development Manager


• Launch online regular refresh training on key operational subjects to drive capability and excellent customer service


• Support development programmes to feed the Talent Pool with capable candidates to support the Succession Plan


• Supporting new store team capability to maximise the store following a successful launch


• Drive internal succession through ongoing training and development across all areas within the Southwest region

• Regional Support (West region)


• Work collaboratively with the regional team as a true business partner to deliver fantastic customer service and achieve KPIs


• Set the standard of fantastic customer service and through interactions with the regional team agree a clear plan to achieve


• Helpful and Friendly


• Support the Customer Strategy and drive all key parts of great customer service through coaching and training store teams


• Support the Region to drive KPI performance and ensure all training programmes are fully utilised.

• Training Store Teams, embedding a customer\-first mindset across the O\+O platform, driving customer loyalty and long term value.


• Drive specific training interventions to improve the Customer Offer and measure through ROI


• Provide on the spot training at every opportunity to rectify poor customer service through coaching key skills


• Only deliver training initiatives which improve customer service and are a proven ROI

• Driving Capability


• Compliance Training


• Training Initiatives


• Monitoring Progress

• Have exposure to or want to learn digital design, filming and editing is desirable.


• Are confident, resilient and self\-motivated


• Have the ability to effectively communicate, challenge and give feedback to others


• Encourage teamwork \& collaboration between colleagues and teams


• Can build customer love in every touchpoint


• Are confident using data to make tactical decisions


• Actively develop your ability to use AI effectively while strengthening the Human touch, balancing AI efficiency with human coaching and empathy


• Understand customer needs and empower our colleagues removing barriers to deliver great service


• Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport


• Understands customer needs and empowers others to remove any barriers to deliver great service


• Are curious about new ways of working, including how AI can help us work smarter, support our teams and keep moving the business forward.

• Experience in training and development, including training delivery


• HR/Training administration experience gained in a fast\-paced environment


• A highly organised approach to work and great attention to detail


• To be IT literate and have good numeric and verbal reasoning skills


• Due to Store travel must hold a full UK driving license

This listing is from indeed. View original listing ↗