Pensions Service Delivery Manager
About the company:
Alexander Lloyd is recruiting on behalf of a well-established and reputable business, specialising in Pensions Administration. The business works with a broad range of clients across the public and private sector and is recognised for its strong governance, technical expertise, and consistent delivery of high-quality services.
About the role:
We are seeking an experienced Pension Service Delivery Manager to lead the delivery of pensions administration services to a portfolio of Defined Benefit Schemes. This Senior position combines operational leadership, client management, and strategic improvement, ensuring service excellence, compliance, and sustainable growth. Aligned to the Middlesbrough office and operate a flexible hybrid working arrangement.
Key Responsibilities:
- Support the Operations Manager in overseeing the delivery of pensions administration services across public sector schemes.
- Lead, mentor, and develop administration manager and wider teams.
- Contribute to commercial activity, including tender responses, billing, and profitability.
- Deliver client-facing work such as projects.
- Support strategic changes initiatives, including process and system improvements.
- Pensions Administration background (Defined Benefits), with a strong track record of service delivery.
- In-depth technical knowledge of pensions administration and regulatory requirements.
- Proven people management experience, including performance management and recruitment.
- Confident leader with the ability to mentor, motivate, and inspire others.
- Strong analytical, numerical and problem-solving skills.
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