Payroll Services Lead

An opportunity has arisen for an experienced Payroll & People Services Operations Lead to join a large, complex public sector organisation on a 12-month basis.

This is a senior leadership role focused on stabilising, modernising, and leading the payroll and people services function, ensuring accurate, compliant and efficient service delivery across the organisation.

Key responsibilities include:

• Leading the delivery of a timely and accurate payroll service via an outsourced provider


• Managing payroll contracts, SLAs, KPIs and service performance


• Acting as the organisation’s subject matter expert on payroll, pensions, and compliance


• Overseeing all employee lifecycle changes (pay, absence, pensions, contractual changes etc.)


• Driving service improvement, process optimisation, and governance across payroll and people services


• Ensuring strong data integrity, audit controls, and reporting capability


• Leading and developing a People Services team, embedding high performance and continuous improvement


• Acting as the key interface between HR, Finance, and payroll providers

• Extensive payroll expertise, ideally within the NHS or public sector


• Strong knowledge of NHS pensions, and statutory payroll regulations


• A track record of leading payroll functions, including outsourced service management


• Experience managing and developing teams through change and service transformation


• Strong understanding of ESR and payroll systems, alongside data, audit and controls

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