Payments Product Specialist

Accountabilities

• Manage daily payment operations across multiple brands, monitoring transactions and investigating failed, delayed, incorrect, or otherwise problematic payments.


• Configure and maintain payment rules within the orchestration platform to optimize payment routing, flows, and overall transaction performance.


• Support the basic configuration and setup required to integrate new payment providers into existing payment systems.


• Monitor PaymentIQ performance and proactively identify technical or operational issues that could affect payment availability or customer experience.


• Work closely with Customer Support and other internal teams to investigate transaction errors and provide timely, effective resolutions.


• Collaborate with Commercial, Integration, Backend, and other relevant teams to improve payment processes and resolve complex operational challenges.


• Support internal stakeholders with payment-related questions, configurations, troubleshooting, and process guidance.


• Identify opportunities to improve payment flows, operational efficiency, and system reliability, and recommend practical solutions.


• Maintain clear documentation covering configurations, payment rules, processes, and troubleshooting procedures to support transparency and knowledge sharing.


• Contribute to a consistent and seamless payment experience across brands, payment methods, and customer journeys.

• More than 2 years of hands-on experience working with PaymentIQ or a comparable payment platform, with practical responsibility for configuration, operations, administration, integration, or support.


• Strong understanding of payment flows, transaction lifecycles, payment integrations, and transaction monitoring.


• Technical aptitude and confidence working with payment configurations, orchestration rules, and troubleshooting processes.


• Ability to investigate payment issues systematically, identify root causes, and implement or coordinate appropriate solutions.


• Analytical mindset with strong attention to detail and a structured approach to problem-solving.


• Good understanding of how different payment methods and providers can affect transaction flows and customer experience.


• Strong communication skills, with the ability to explain payment-related technical concepts clearly to non-technical colleagues.


• Effective cross-functional collaboration skills and the ability to work with teams across Support, Commercial, Integration, Backend, and other functions.


• Ability to work independently, prioritize operational issues, and take ownership of problems through to resolution.


• Experience working in iGaming, fintech, e-commerce, or another transaction-heavy environment is a strong advantage.


• Familiarity with multiple payment methods, such as cards, digital wallets, bank transfers, and alternative payment methods, is desirable.


• Knowledge of payment orchestration platforms beyond PaymentIQ is an advantage.


• Comfortable operating in a fast-paced, international, and rapidly evolving environment.

• Fully remote working arrangement from Europe.


• 28 days of paid time off, plus public holidays according to your country of residence.


• Opportunity to make a tangible impact within a rapidly growing global organization.


• Collaborative culture that values ambition, innovation, ownership, and teamwork.


• Exposure to complex payment operations across multiple brands, markets, providers, and payment methods.


• Opportunity to develop deeper expertise in payment orchestration, integrations, and transaction operations.


• Cross-functional collaboration with experienced teams across commercial, technical, operational, and customer-facing functions.


• Hands-on role with meaningful influence over payment processes, reliability, and customer experience.


• Dynamic international environment with opportunities for continued professional growth.

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