Patient Services Lead

Are you looking to be the next superstar on our front of house team? A team lauded by our patients through our reviews? Here’s your chance with our new opening to be working with us.

Are you who we need?

Are you an organised, confident and people\-focused professional who enjoys taking responsibility and making a genuine difference to the people you work with?

We’re looking for a Patient Services Lead to become a key member of our team at ProHealth Chiropractic.

Established in 2015, ProHealth Chiropractic has built a reputation for delivering exceptional care to patients across Chorley and Lancashire. Our mission is simple: help people move better, feel better and enjoy life to the fullest. We are proud of our friendly, supportive culture and the lasting relationships we build with our patients.

This is more than a reception role. You will be responsible for creating an outstanding patient experience while helping oversee the smooth day\-to\-day running of our front\-of\-house operations.

The Role

You will be the first point of contact for our patients and play an important role in ensuring every visit runs smoothly and professionally.

Responsibilities include:

• Welcoming and looking after patients


• Booking and managing appointments


• Taking payments and managing accounts


• Discussing and processing recommended care plans


• Recommending appropriate products and services


• Organising reception rotas


• Assisting with staff training and maintaining standards


• Insurance invoicing and administration


• Supporting the wider team with operational and administrative tasks

The role will involve approximately 30 hours per week across Monday to Friday, including up to two evenings per week.

About You

We’re looking for someone who:

• Enjoys working with people and delivering excellent customer service


• Is organised, proactive and dependable


• Is confident discussing recommendations and options with patients


• Has strong communication skills


• Takes ownership and pride in their work


• Works well as part of a close\-knit team

Experience in customer service, administration, healthcare, sales, hospitality, retail or a supervisory role would be advantageous.

What We Offer

£14\.00 \- £15\.50 per hour depending on experience, skills and suitability

• A supportive and friendly team environment


• A stable, long\-term role with responsibility and variety


• Ongoing training and development


• The opportunity to play an important role in an established healthcare practice


• Staff benefits and discounted care

If you’re looking for a role where your experience, judgement and people skills will be genuinely valued, we’d love to hear from you.

Please apply with your CV and a brief covering note explaining why you believe you’d be a great fit for the role.

*We are actively interviewing and reserve the right to close applications early should we find the right candidate.*

Pay: £14\.00\-£15\.50 per hour

Benefits:

• Employee discount


• Free parking


• On\-site parking

Experience:

• Customer facing roles: 3 years (preferred)

Work Location: In person

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