Patient Services Assistant

About us

Looking for a job in the NHS where you can make a difference to people’s lives?

We have a vacancy for a Patient Services Assistant to join our friendly and supportive team. We are based in the beautiful market town of Blandford Forum, a short drive from Wimborne, Poole, Dorchester and Bournemouth. Our Practice was rated as 'Outstanding' by CQC in late 2025\.

As a Patient Services Assistant you would be expected to deal with inquiries from patients via telephone, email and online requests. If you don’t have a health background don’t worry, we will provide a tailored training program. The role is based across our three sites, so you must be able to drive and have access to a car.

At The Blandford Group Practice, we continually strive to create a workplace culture that parallels our core values focusing on ethical attitude, open communication, and strategic \& continuous self\-development. We are an inclusive and diverse workplace that empowers our team to work collaboratively to complete their best work for the benefit of the local community.

Interview Date: 17th June between 9am and 1pm.

What can we offer?

• 5 weeks pro rated annual leave plus Bank Holidays


• Enrolment into the NHS Pension


• Enhanced sick leave once passed probation


• Eyecare Vouchers


• Free parking at all sites


• Annual pay review

The successful applicant will work 8am to 7pm three days per week, Monday, Thursday and Fridays.

Please note, we are unable to offer sponsorship for this role and proof of Right to Work will be required upon successful appointment. Previous applicants need not apply.

Main duties of the job

• To take telephone and online requests from patients and accurately record all essential information on the clinical system


• To answer/make telephone calls in a professional manner, ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages


• To provide accurate and up to date information to answer the enquiries of patients and visitors, where necessary seeking the advice of others, and responding to and/or redirecting all patient and visitor requests accordingly


• To accurately maintain and update appointment systems, booking in patients and visitors


• To ensure Reception, waiting areas, notice boards and clinical rooms are maintained in a clean and tidy state


• Register new patients and process patient data on the computer and in medical records.


• Receive, assist and signpost patients to the appropriate service or healthcare professional.


• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Person Specification

• A good understanding of Customer service principles and practices being customer service orientated


• Good IT Skills \- MS Word, Outlook, Excel and other relevant software packages


• Excellent listening, communication and interpersonal skills


• The ability to follow policies, practices and protocols


• A driving license and access to a car as the role is based across three sites

If you’re keen to make difference to the lives of others and want to join a dedicated and friendly NHS team that offers NHS terms and conditions and pension scheme, we’d love to hear from you!

Pay: £12\.71 per hour

Benefits:

• Company pension


• Free parking


• On\-site parking


• Sick pay

Licence/Certification:

• Driving Licence (required)

Work Location: In person

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