Patient Services Assistant / Receptionist

Patient Services Assistant / Receptionist
Yeovil, Somerset

The Organisation

As a well-loved and established medical practice, Preston Grove Medical Centre is situated in the busy town of Yeovil on the Somerset/Dorset border.

We are now looking for a Patient Services Assistant / Receptionist to join us on a permanent, part-time basis, working 21.5 hours per week.

The shift pattern for this role is as follows:
Tuesday: 08:00 – 12:00, 13:00 – 17:00
Wednesday: 14:00 – 18:30
Friday: 08:30 – 12:30, 13:30 – 18:30

The Benefits

• Salary of £14,248 per annum (FTE of 37.5 hours equals £25,263)


• Friendly work environment


• Play an important role in the smooth running of our practice


• Develop your career in healthcare with an established organisation

This is an excellent opportunity for an enthusiastic, patient-focused individual with experience of working with the general public to join our well-loved surgery.

Working in the vibrant market town of Yeovil, surrounded by beautiful countryside, you’ll discover that this is Somerset’s centre for entertainment and shopping!

What’s more, you’ll be joining a small but welcoming team that will support you with all the training and development you’ll need to grow and thrive in your role.

So, if you’re eager to be part of a supportive team that values your contribution and offers opportunities for career development, then apply today!

The Role

As our Patient Services Assistant / Receptionist, you'll be at the heart of our practice, providing a reception and administration service for the medical centre.

Acting as our first point of contact for patients, doctors, nurses and colleagues, you will support our positive and nurturing care environment, handling set tasks and following protocols as required.

Specifically, you will field inbound calls from patients and their relatives, as well as other medical staff, respond to in-person queries, register patients and book appointments, helping everyone feel cared for and attended to.

Alongside this, you will direct calls to the right location, keep an eye on the reception area, inform patients of delays and handle any complaints in a professional manner, escalating issues as necessary.

Additionally, you will:

• Update computer records using online and clinical systems


• Ensure relevant information is available to GPs


• Manage incoming post


• Ensure our reception area is welcoming and orderly for all visitors


• Provide patients with information and test results

About You

To be considered as a Patient Services Assistant / Receptionist, you will need:

• Experience working with the general public


• A caring and positive approach to queries


• Sensitive communication skills, ensuring confidentiality at all times


• Basic keyboard skills


• An organised approach


• At a minimum, GCSEs (or equivalent) at grades 4 - 9 (C - A*) in English and Maths

Other organisations may call this role Surgery Receptionist, Front Office Administrator, or Reception Assistant.

Webrecruit and Preston Grove Medical Centre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a terrific new role as a Patient Services Assistant / Receptionist, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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