Patient Scheduling Coordinator (Hybrid)

TCP Homecare are a leading provider of Homecare Nursing Services on a national scale.

Role:

The Patient Scheduler is responsible for all elements involving patient's appointments and delivery on a national basis, while promoting the highest standard of service at all times.

Key Responsibilities:

• Daily logistical planning, scheduling and co\-ordination of patient visits in accordance with service requirements.


• Ability to prioritise workload and have excellent attention to detail with a positive, flexible work attitude.


• A highly pro\-active individual with a strong numerical ability and a high level of computer skills including MS Excel.


• Have excellent attention to detail with an ability to work effectively with other departments to accomplish goals along with knowledge of customer service principles and practices.


• Willingness to work in a fast paced, dynamic environment.


• Management of the daily schedule and onward sharing of schedule to all recipients


• Assist in the development of patient IT systems and services


• Accept and process patient referrals maintaining confidentiality and professionalism at all times.


• Courteous, polite and respectful manner with all customers, clients, healthcare professionals and colleagues ensuring that the highest quality of service is delivered at all times.


• Assist in rescheduling emergency or urgent work requests if and as necessary, helping to provide solutions to problems


• Represent self in a professional and ethical manner at all times, complying with all applicable company policy and procedures


• Complete all administration functions as required E.g. maintaining records, databases, correspondence, scanning and filing.

• Has the ability to work under pressure


• Is flexible \& adaptable


• Strong demonstrable excel skills essential


• Ability to multitask on various platforms and projects.


• Has the ability to communicate effectively with internal and external customers.


• Has excellent organisational skills


• A team player is essential

• Occasional weekend and evening shifts will be required.

Competitive annual salary

24 days of annual leave, rising with service

Pension Scheme

Life Assurance

Health Insurance

Income Protection

Education Assistance funding with paid exam and study Leave

You Can Also Expect:

A supportive and friendly working environment

Hybrid working, with up to 3 days working from home per week

Regular training courses and opportunities to upskill

Refer a Friend scheme

Social events

Employee discount card

Cycle to work scheme

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