Patient Pathway Coordinator

The patient pathway coordinator (PPC) is an integral part of the patient pathway (referral to discharge) ensuring that the process is both efficient and effective. This is achieved by accurately processing and actively monitoring the flow of information throughout the patient pathway.

The PPC will oversee the entire patient pathway for specific specialities from referral to GLH until the point of discharge. They will streamline the patient pathway and optimise patient experience and outcomes, ensuring that clinicians are in possession of all relevant information, to ensure timely, safe and effective care delivery.

In addition to timely and effective triage and scheduling of clinic appointments, the PPC will ensure timely arrangement of relevant diagnostics and make sure that results from any diagnostics or tests are shared with the relevant consultant as well as the patient and their GP, before arranging any subsequent follow up appointments at GLH. The postholder will have excellent attention to detail and (supported by relevant clinical and operational colleagues), will use initiative and good judgement to problem solve and consider the best course of action to take for the patient.

Skills and experience

· Experience in appointment bookings in a healthcare environment.

· Knowledge of patient administration systems

· Good organisational skills and a systematic approach to work with care taken over detail and due regard to confidentiality.

· Able to work independently and act on own initiative, seeking support and advice as required.

· Experience of working within a customer focused environment.

· Self\-motivated and resourceful, with the proven ability to multi\-task and operate successfully under tight deadlines and time pressures

· Enjoys a fast pace, dynamic, challenging and team\-orientated work environment

· Computer literate in MS Office e.g. Word, Excel and other window\-based programs

· Strong writing, listening and speaking communication skills

· Good interpersonal and teamwork skills

· Experience working in office environment and supporting a team

Qualifications

· ECDL qualification or equivalent desirable but not essential.

Personal attributes

· Excellent attention to detail

· Excellent organisational skills

· Computer literate \- MS Office

· Ability to communicate effectively with a diverse range of people

· Ability to prioritise tasks · Self\-motivated and proactive team player with good interpersonal skills

· Ability to exercise good judgement

· Proven problem\-solving experience

· Streamlining and making processes smoother and more efficient

· ‘Can do’ attitude to daily tasks, adversity and new ways of working

· Excellent interpersonal skills

· Self\-motivation and a flexible disposition.

· Action\-orientated, able to think and act ahead of time.

· Committed to achieving results and ability to work under pressure.

Job Type: Full\-time

Pay: From £24,785\.00 per year

Benefits:

• Additional leave


• Canteen


• Company events


• Company pension


• Free parking


• Health \& wellbeing programme


• On\-site parking

• GCSE or equivalent (preferred)

• Customer service: 1 year (preferred)


• Administrative: 1 year (preferred)

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