Patient Pathway Administrator

Band 3

Main area
Paediatric Safeguarding \& Psychology
Grade
Band 3
Contract
Secondment: 12 months
Hours
Part time \- 30 hours per week (4 days per week: 09\.00 \- 17\.00 / cross site)
Job ref
343\-8119082\-B3\-FT\- RD\-A
Site
STH
Town
Carshalton
Salary
£30,630 \- £32,346 per annum on pro\-rata basis
Salary period
Yearly
Closing
29/09/2026 23:59
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Mainly based in the Paediatric Team at Queen Mary’s Children’s Hospital at St Helier, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment \&/or discharge.

The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing to be able to be seen and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care/confidentiality by assisting with Child Protection and Paediatric Psychology pathways as needed and by being an accessible customer focus and knowledgeable point of contact for all involved in the service.

For further information please contact Lisa Freeman, Paediatric Administrative Manager, ESTH Child Protection, Psychology Services and STH Community Paediatrics, Tel: 07795617267\.

Main duties of the job

• Act as the first point of contact for Paediatric Safeguarding, Psychology, providing a professional, responsive, and effective administrative service.


• Coordinate requests from social workers seeking medical advice on child protection matters, ensuring all actions are undertaken promptly and in accordance with departmental protocols.


• Manage incoming correspondence, patient records, and clinical documentation, ensuring timely distribution and appropriate action where required.


• Ensure all referrals are accurately entered onto Trust systems and that patient records are created, maintained, retrieved, and archived in line with Trust policies and procedures.


• Schedule patients in accordance with NHS waiting time standards and Trust policies, proactively managing patient pathways to ensure timely access to services and appropriate escalation of delays where necessary.


• Manage clinic cancellations and amendments, ensuring appointments are re\-booked and documented in accordance with Trust procedures.


• Provide comprehensive administrative support to consultants and clinical teams, ensuring clinic templates, timetables, and service capacity are utilised effectively and efficiently.


• Support effective communication between clinical teams, patients, carers, social care professionals, and other stakeholders to facilitate seamless service delivery.


• Maintain confidentiality at all times, adhering to Trust policies, GDPR requirements, and professional standards relating to patient information.

Working for our organisation

*St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).*

*After years of collaboration, our two Trusts became a hospitals group in 2021\. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000\-strong workforce.*

*At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.*

Detailed job description and main responsibilities

Please refer the attached Job description and specifications for more details about the Job role and responsibilties

Person specification

Essential

Essential criteria

• Good general education with GCSE or equivalent in English at grade C or above.


• Computer literate, with experience of using a keyboard.


• Knowledge of databases, spreadsheets e.g. Excel or similar applications.


• Knowledge of confidentiality and data protection principles

Desirable criteria

• Experience working within the NHS


• Knowledge of Child Safeguarding

Shortlisting Criteria

Essential criteria

• + Good general education with GCSE or equivalent in English at grade C or above.


• + Computer literate, with experience of using a keyboard.

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E: krft.askrecruitment@nhs.net

Your application

Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre\-employment checks.

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting

If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback

If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

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