Patient Liaison & Administrative Assistant

iiS Health – The Cheshire Hand Clinic is seeking a professional, organised and patient\-focused Patient Liaison \& Administrative Assistant to join our growing team.

As the first point of contact for many patients, you will play a key role in delivering an exceptional patient experience within the UK's first dedicated private hospital specialising in hand and wrist conditions. This position combines patient\-facing responsibilities with administrative support and requires excellent communication skills, attention to detail and a commitment to high standards of service.

The successful candidate will act as a vital link between patients, consultants and the wider clinical team, helping to ensure the smooth day\-to\-day operation of the hospital.

Responsibilities

• Welcome patients and visitors in a professional and friendly manner


• Support patients throughout their healthcare journey, ensuring a positive experience from initial enquiry through to follow\-up care


• Manage appointment bookings, confirmations and clinic schedules


• Answer telephone calls, emails and patient enquiries promptly and professionally


• Maintain accurate patient records in accordance with data protection and confidentiality requirements


• Liaise with consultants, clinicians and administrative colleagues to support efficient patient pathways


• Process correspondence, scan and upload documents, and assist with general administrative duties


• Assist with invoicing and payment processing where required


• Help maintain an organised, professional and welcoming reception environment


• Contribute to the continuous improvement of administrative processes and patient services

Skills \& Experience

• Previous experience in an administrative, reception, patient liaison or customer service role


• Excellent communication and interpersonal skills


• Professional telephone manner and strong written communication skills


• Strong organisational skills with excellent attention to detail


• Ability to prioritise workload and manage multiple tasks effectively


• Experience within a healthcare, dental, optical or private clinical environment would be advantageous


• Confidence using Microsoft Office applications and administrative software systems


• Ability to handle sensitive and confidential information with discretion


• Positive, proactive and professional approach to work


• Commitment to delivering outstanding patient service

This is an excellent opportunity to join a growing specialist hospital and contribute to delivering high\-quality, consultant\-led healthcare in a modern and supportive environment.

Pay: £26,436\.00\-£31,200\.00 per year

Benefits:

• Free parking


• On\-site parking

Application question(s):

• Please briefly explain why you are interested in this role and what experience you feel would make you a good fit.

Experience:

• Administrative: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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