Patient Coordinator Fixed Term Contract

Job description:

At London ENT Surgeons, we pride ourselves on delivering excellent patient care in a professional, friendly, and supportive environment. We’re now looking for a Patient Coordinator with a passion for customer care, exceptional interpersonal skills and a high level of patient focus to join our welcoming team at our office in Orpington.

Fixed term contract for 7 months.

Part\-time post of 15 hours per week \- (2 days TBC).

Core Responsibilities:

Working closely with the existing team in accordance with the London ENT Surgeons standard office procedures to:

• Manage efficient appointment systems ensuring that all clinical data is available for each clinic.


• Manage patient correspondence including patient clinic letters and surgical booking forms.


• Organise follow\-up investigations relating to clinic appointments, complete relevant forms and liaise with patients and relevant departments.


• Invoice insurance companies, patients and solicitors. Take payments and some other accounts duties as required.


• Liaise with Anaesthetists for anaesthetic work\-up and pre\-assessment investigations for surgical treatment.


• Maintain an accurate database of patients.


• Deal with patients enquires in an efficient, polite and professional manner.


• File correspondence, deal with post (Internal, external/incoming/outgoing), and general office duties.


• Maintain a good standard of tidiness within the department.


• Ensure that all telephones are covered to meet the needs of the business.


• Perform any additional ad\-hoc duties that are required by this role to ensure the office runs efficiently and is covered during opening hours.


• Inform the Practice Manager of any concerns you may have.

Personal Profile

• Ability to stay calm and work under pressure


• Ability to cope with changes and frequent interruptions


• Effective team member


• Positive


• Enthusiastic


• Flexible, adaptable and able to plan ahead


• Set high standards and take pride in work


• Customer\-focused


• Excellent telephone manner


• Ability to handle information of a confidential nature


• Methodical and accurate

Key Performance Indicators:

• Patient comments and complaints


• Internal audit results


• Telephone answering times


• Punctuality


• Good customer feedback


• Performance reviews

Job Types: Part\-time, Fixed term contract 7 months

Benefits:

• Company pension

Schedule:

• Monday to Friday TBC

Experience:

• Patient Coordinator, Medical Secretary or similar role within healthcare setting

Work Location:

• In person

Expected start date: 01/08/2026

Please send your CV and a short cover note explaining why you would be a great fit for this role.

Pay: From £12\.90 per hour

Ability to commute/relocate:

• Orpington BR5: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

This listing is from indeed. View original listing ↗