Patient Access Support Officer
We are looking for a proactive and detail\-oriented individual to join our Outpatient Department in a vital administrative role supporting patient access and clinical services.
In this role, you will provide comprehensive administrative support, ensuring patient data is accurately recorded and maintained across a range of Trust systems. You will play a key part in managing patient pathways, including processing referrals, supporting the rescheduling of appointments, validating waiting lists, and ensuring clinical outcomes are recorded in line with data quality standards.
Working with a variety of outpatient systems, you will help monitor and analyse patient data, identify and resolve data quality issues, and support the smooth coordination of outpatient clinics. This includes assisting with clinic scheduling, amendments, and cancellations, ensuring services run efficiently and meet patient needs.
As part of the patient access administration team, you will contribute to maintaining accurate waiting lists, support day\-to\-day clinic management, and provide flexible administrative support across the department. You will also work collaboratively with colleagues and managers, adapt to new systems and processes, and support the training of new team members.
This is an excellent opportunity for someone who thrives in a fast\-paced environment and is committed to delivering a high\-quality, responsive service that supports both patients and clinical teams.
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A\&E, Obstetrics\-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience \- we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A\&E, Obstetrics\-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience \- we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities
Administer iPM and other relevant Trust systems to support outpatient referrals, validation processes, RTT coding, and recording of clinical outcomes.
Ensure all clinic rescheduling requests are prioritised, processed, and accurately recorded on iPM within agreed timescales, minimising disruption to patients and clinicians.
Participate in the ongoing audit of rescheduling activity and escalate any discrepancies or anomalies to the appropriate Supervisor.
Act as a point of reference for patient registrations, providing guidance and support to ensure accurate administration and data entry on iPM.
Work collaboratively within the team to ensure all patients are placed on the appropriate waiting lists and that waiting list entries are recorded accurately in line with Trust Data Quality guidelines.
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