Patent Renewals Assistant
Client Case Co-ordinator
Salary: £25,000 plus benefits
Location: Glasgow
Working Pattern: Hybrid Working Pattern
Are you a confident communicator who thrives in a busy, client or customer-focused environment? Do you enjoy taking ownership of cases and seeing them through from start to finish? Our client, a well-established professional services supplier, based in Glasgow, is seeking an enthusiastic Client Case Co-ordinator to join their growing team.
This is an excellent opportunity for someone who is organised and proactive. You’ll be surrounded by a supportive team that values initiative, attention to detail, and a positive approach.
Key Responsibilities
As Client Case Co-ordinator , you’ll play a key role in supporting the delivery of client research projects. Your responsibilities will include:
- Managing and organising client-related tasks to ensure accurate and timely service delivery
- Preparing cost information and producing invoices with a high level of accuracy
- Monitoring payments and providing clear updates and supporting documentation to clients
- Working collaboratively with colleagues to meet deadlines and maintain accurate records
- Taking ownership of tasks to ensure urgent or last-minute requests are completed efficiently
- Supporting regular billing cycles and ensuring work is completed within agreed timeframes
- Processing adjustments and refunds in line with procedures
- Communicating clearly with clients regarding deadlines, next steps, and potential outcomes
- Keeping up to date with procedural changes and applying them correctly in day-to-day work
- Updating records accurately in response to instructions and new information
- Issuing confirmations and documentation to clients once tasks are completed
To succeed in this role, you’ll need to bring focus, organisational skills, and a client-first mindset.
Essential skills and attributes include: • Strong written and verbal communication skills with a professional telephone manner.
- A proven track record from a similar administration/customer or client-focused role
- Highly organised, able to manage multiple projects and meet deadlines.
- Confident with Microsoft Office (particularly Excel, Word, and PowerPoint).
- Numerate, detail-oriented, and quality-focused.
- Friendly, self-motivated, and eager to learn.
- A true team player who enjoys collaborating and contributing to shared success.
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