Parts Supervisor

Market 36 Recruitment are currently recruiting for a Parts Supervisor on behalf of our client based in Wymondham, Norfolk.

This is an excellent opportunity for an experienced and customer-focused individual to support the day-to-day operation of a busy parts department and showroom. Reporting to the Parts & Retail Manager, you will play a key role in delivering outstanding customer service, supporting the team, managing stock control activities, and ensuring the showroom is presented to a high standard. You will also act as the escalation point in the Manager’s absence, helping to maintain operational efficiency and team performance.

Roles & Responsibilities

• Support the daily operation of the parts department and showroom, allocating tasks where required.


• Deliver excellent customer service, responding to enquiries in person, over the phone, and via email.


• Maintain high showroom standards, ensuring products are well-presented, correctly priced, and fully stocked.


• Process customer sales, quotations, and orders efficiently and accurately.


• Source parts from suppliers and other company branches when required.


• Coordinate stock transfers between depots and assist with stock management activities.


• Carry out regular stock checks and support stock control procedures.


• Handle point-of-sale transactions, including cash and card payments, and generate invoices.


• Promote products and special offers while identifying opportunities to maximise sales.


• Assist with deliveries, including loading, unloading, and packing goods.


• Build and maintain strong working relationships with customers, suppliers, and internal departments.


• Keep up to date with product knowledge through supplier training and company updates.


• Support departmental targets and wider business objectives.


• Ensure compliance with company policies, procedures, and health & safety requirements.


• Act as a point of escalation and provide support in the absence of the Parts & Retail Manager.

Experience, Skills & Qualifications

• Previous experience within a retail, showroom, or parts department environment.


• Sales experience with a customer-focused and target-driven approach.


• Knowledge of horticultural, agricultural, or related machinery products.


• Experience of stock control and inventory management.


• Strong organisational skills with the ability to prioritise workload effectively.


• Excellent communication skills across face-to-face, telephone, and email interactions.


• Confident handling customer transactions with accuracy and attention to detail.


• Ability to build positive relationships with customers and colleagues.


• Comfortable using IT systems, including email and standard computer applications.


• Flexible approach to work and ability to remain calm under pressure.


• Able to handle confidential information appropriately.


• Capable of working independently as well as part of a team.

Hours

39 hours per week:

• Monday to Thursday: 8:00am – 5:00pm


• Friday: 8:00am – 4:00pm


• 1-hour unpaid lunch break daily

Overtime available as required, including Saturdays during seasonal peak periods such as harvest.

• Time and a half paid after completion of 39 hours Monday to Friday.


• Sundays and Bank Holidays paid at double time.

Salary

Competitive salary dependent on experience.

Benefits

• 32 days holiday including Bank Holidays


• Workplace pension scheme


• Life assurance (2x annual salary)


• Company sick pay scheme


• Country store staff discount


• Employee referral scheme


• Benefit Hub app


• Health Assured app


• Flu jab cover


• Permanent, full-time position


• Immediate start available, subject to notice period

Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance & ITAD. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles.

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