Partner Success Manager

Papaya Global is a rapidly growing, award\-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top\-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.

We are looking for a Partner Success Manager to join our Operations team at Papaya Global. Prior experience working in the workforce or payroll industry is a must

Key Responsibilities:

Partner Relationship \& Account Management

• Act as the main point of contact for Papaya’s partners (In\-Country Team \- ICTs)


• Build strong, long\-lasting relationships through regular meetings, reviews, and strategic planning


• Drive partner engagement, satisfaction, and performance


• Manage escalations with a proactive and solutions\-oriented approach


• Ensure partner alignment with business goals, SLAs, and performance standards

• Lead and coordinate strategic client cycles, onboarding, and transition plans


• Monitor and support high\-risk clients and complex implementations


• Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)

• Oversee commercial aspects including service scope documentation and pricing alignment


• Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network

• Maintain accurate partner data in Salesforce, generate reports and insights


• Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams


• Promote knowledge sharing and process consistency across regions and projects

• Evaluate partner performance regularly and implement continuous improvement plans


• Establish and maintain clear operational guidelines and best practices


• Actively manage workflows, SLAs, and service delivery standards

Requirements

• 5 years’ experience in partner success, account management, or operations in a global environment


• Exceptional interpersonal and communication skills


• Strong analytical and problem\-solving abilities


• Experience with Salesforce (must)


• Comfortable managing multiple projects and priorities


• Fluent in English; additional languages are a plus


• Background in payroll, HR tech is a big advantage

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